Mak Saini
Philadelphia,NY
Summary
Highly enthusiastic customer service professional with two year of client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and 7-Eleven company Hardworking and motivated manager with 2 years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Manager
7-Eleven
Philadelphia, US
12.2021 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail, and integrity
- Trained new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Assisted customers with store and product complaints.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored, and trained team members to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Bachelor of Science - Electrical Engineering
Maharishi Markandeshwar University
Mullana, Haryana, India01.2015
Skills
- Financial Management
- Performance Management
- Expense Tracking
- Workforce Management
- Staff Development
- Schedule Preparation
- Staff Management
Inculcations
- Energetic work attitude
- Large cash/check deposits expert
- Store maintenance ability
- Top sales performer
- Customer service expert
- Sharp problem solver
- Active listening solver
Business Intelligence Tools Exposures
Excel 2013
Business Skill Sets
Worked with company systems and diligently completed all assigned tasks, working overtime as needed. Consistently generated additional revenue through skilled sales techniques., Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages., Greeted customers upon entrance and handled all cash and credit transactions.
Personal Information
- Date of Birth: 06/15/93
- Gender: Male
- Nationality: Indian
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Timeline
Manager
7-Eleven
12.2021 - Current
Bachelor of Science - Electrical Engineering
Maharishi Markandeshwar University