Makaeli Wicoff
San Diego,CA
Summary
Well-rounded in areas of outdoor activity planning, as well as modern technology, and large-scale inventories for theme parks. Recognized for strong communication, logistical planning, and problem-solving abilities that enhance participant engagement and program success. Dedicated to managing inclusive, immersive, and memorable work experiences for diverse groups of individuals in the workforce. A knowledgeable individual about data retrieval and representation as well as logistical planning.
Overview
4
4
years of professional experience
Work History
Inventory Control and Product Activation Supervisor
Seaworld
San Diego, CA
10.2023 - Current
- Maintained accurate inventory records for high-volume merchandise across 37 retail locations within the park.
- Conducted regular cycle counts, stock audits, and reconciliations to ensure product availability, and minimize shrinkage.
- Spearheaded the product activation lifecycle, including SKU creation, pricing strategy implementation, POS integration, and merchandise readiness for floor deployment.
- Collaborated cross-functionally with procurement, merchandising, finance, and warehouse departments to forecast demand, reduce overstock, and align inventory levels with sales trends, and seasonal cycles.
- Played a key role in product launch initiatives, overseeing inventory setup for new merchandise, and coordinating activation timelines in alignment with marketing and sales strategies.
- Led a team of 15 people in executing end-to-end inventory processes, including receiving, tracking, auditing, and replenishment of stock.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Ensured full compliance with safety standards, company policies, and regulatory requirements in all inventory and replenishment operations, per OSHA and SeaWorld safety practices.
- Trained new employees on company policies, procedures, and work ethics.
- Worked closely with corporate officials to develop strategies for improving operational efficiency within the department.
Product Pro
Apple
San Diego , CA
09.2021 - 08.2023
- Demonstrated expertise in Apple products, including iPhones, iPads, MacBooks, Apple Watches and other Apple patented accessories.
- Analyzed internal inconsistencies with customer engagement, individual Net Promoter Scores (NPS) and AppleCare percentages
- Prompted one on one feedback sessions to encourage growth and learning opportunities within customer and company relationships.
- Identified low data points and KPI targets to then personally consistently perform proactive sales efforts and customer engagement, increasing revenue and outperforming sales expectations outlined provided by from Corporate.
- Utilized data and analytics to assess performance, identify trends, and make informed decisions to achieve and exceed sales targets.
- Assisted with visual merchandising display and sale efforts for the UTC store 'Launch' of the Iphone 13, Apple Watch Series 7, Macbook 14-inch and Airpods 3rd Generation.
- Visually reset and rebuilt the Apple sales floor to the appropriate layout and reconfiguration for launch day per Apple's planogram.
- Collaborated with 'Creative' teams by leading, driving, and contributing aid to the teachings of internal IOS software and IOS applications.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Sought continuing education opportunities to stay current with industry trends.
- Identified ways to improve efficiency in operations and implemented process changes.
Education
Bachelor of Science (B.S.) - Psychology
CSU
Monterey BaySkills
- Slack
- Microsoft
- Excel
- Teams
- SAP
- MMS
- Data Retrieval
- Statistical Analysis
- Research and Information Retrieval
- Leadership and Management
References
References available upon request
Volunteer Experience
- Volunteer, Food Bank for Monterey County, Salinas, CA
- Volunteer, Humane Society, San Diego, CA
- Volunteer, Project Mercy Baja, San Diego, CA
- Mommy and Me Program Leader, Girl Scouts San Diego, San Diego, CA
Timeline
Inventory Control and Product Activation Supervisor
Seaworld
10.2023 - Current
Product Pro
Apple
09.2021 - 08.2023
Bachelor of Science (B.S.) - Psychology
CSU