Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Makaeliene Hall

Makaeliene Hall

Riverdale,GA

Summary

Experienced sales and customer service professional with a proven track record of over 5 years. Committed to delivering outstanding customer experiences, driven by self-motivation and dedication to excellence. Success in a demanding sales environment attributed to strong communication skills and meticulous attention to detail.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delta Air Lines Operational Travel Desk

Unifi
03.2024 - Current
  • Adapted swiftly to changes in airline policies and industry regulations, ensuring timely updates are communicated to clients for informed decision making.
  • Increased efficiency in invoice processing by implementing an organized filing system that streamlined payment tracking for clients'' accounts receivable.
  • Maintained up-to-date knowledge of industry trends, visa regulations, and travel advisories to ensure accurate information provision to clients.
  • Identified opportunities to cross-sell additional services like currency exchange or pre-paid SIM cards based on travelers'' destination requirements.
  • Managed multiple projects simultaneously, prioritizing tasks based on urgency and maintaining a high level of attention to detail in completing assignments.
  • Reduced processing time for group bookings by coordinating effectively with airlines and other suppliers on availability and pricing negotiation.
  • Managed client profiles diligently by ensuring data accuracy in the reservation system, leading to seamless booking processes.
  • Negotiated favorable rates with vendors for accommodation, transportation, and tour packages to provide cost-effective travel solutions.
  • Enhanced customer satisfaction by efficiently handling travel bookings, itinerary changes, and cancellations.
  • Developed strong relationships with clients and suppliers through prompt and courteous service, resulting in repeat business.
  • Conducted regular follow-ups with travelers post-trip to gather feedback for continuous improvement in service offerings.

Account Agent

VXI Global Solutions
09.2023 - Current
  • I help assist customers with their account by helping make payments, provide updates on accounts
  • I also help customers troubleshoot their devices.

Rural Mail Carrier Associate

United States Post Office
10.2022 - 09.2023
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
  • Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.

Armored Guard

Brink's Incorporated
09.2021 - 05.2022
  • Working as an Armored Guard, I protect, receive, and deliver federal money to customers
  • I have air brakes experience and TSA Clearance
  • I also have escorting experience.

DSP Driver

Amazon
10.2020 - 12.2020
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
  • Report any mechanical problems encountered with vehicles.
  • Load and unload trucks, vans, or automobiles.
  • Verify the contents of inventory loads against shipping papers.
  • Read maps and follow written or verbal geographic directions.
  • Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
  • Drive trucks equipped with public address systems through city streets to broadcast announcements for advertising or publicity purposes.
  • Use and maintain the tools or equipment found on commercial vehicles, such as weighing or measuring devices.

Cashier

Walmart
10.2019 - 09.2020
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Cash checks for customers.

Assistant Manager

McDonald's
12.2015 - 10.2019
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints regarding food service.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Record production, operational, and personnel data on specified forms.
  • Develop equipment maintenance schedules and arrange for repairs.
  • Present bills and accept payments.

Education

High School -

Achieve Online
Colorado Springs, CO
05.2015

Skills

  • Security
  • Customer service
  • Windows/Excel
  • Management

Certification

  • Air Brake Endorsement
  • First Aid Certification
  • CNA
  • CPR Certification

Timeline

Delta Air Lines Operational Travel Desk

Unifi
03.2024 - Current

Account Agent

VXI Global Solutions
09.2023 - Current

Rural Mail Carrier Associate

United States Post Office
10.2022 - 09.2023

Armored Guard

Brink's Incorporated
09.2021 - 05.2022

DSP Driver

Amazon
10.2020 - 12.2020

Cashier

Walmart
10.2019 - 09.2020

Assistant Manager

McDonald's
12.2015 - 10.2019

High School -

Achieve Online

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Makaeliene Hall