Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STARETT GOSBY

Lithonia,USA

Summary

  • Passionate problem solver committed to success through group collaboration. Experience in supervisory and operational management, program development and team building. Knowledgeable expertise within the Federal Courts Judiciary and Human resources, regulatory compliance and conflict management.
  • Extensive background in Bankruptcy
  • Over ten years of supervisory experience
  • Scheduling Coordination
  • Proficient in Electronic Case Filing Software (CMECF)
  • Exceeded team goals and collaborated with team member
  • Complaint Resolution

Overview

35
35
years of professional experience

Work History

Delta Air Lines HR Travel Representive Contractor

Rose International
Atlanta , GA
01.2022 - Current
  • Provided essential support to address individual HR needs of employees.
  • Partnered with senior HR team to communicate company standards and policies.
  • Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
  • Established and generated various reports to verify HR compliance.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.

Customer Service Supervisor

NW/Delta Air lines
Atlanta, GA
01.2007 - 08.2020
  • Company Overview: NW/Delta Air Lines
  • Supervised and conducted training and mentored team members to promote productivity, OT performance accuracy and commitment
  • Established effective interactions between customers and employees
  • Evaluated interactions between employees and passengers for customer service initiatives
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Exceeded team goals with the gate operations and collaborated with staff members
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Preserved revenue, streams through utilizing strong communication and negotiation skills, offering refunds as last re-sort to maintain customer satisfaction
  • Supervised and guided new employees on gates and ticket counter operations
  • Delta Air Lines Contractor

Case Administrator

US Bankruptcy Court
Greenbelt, MD
11.1999 - 09.2004
  • Company Overview: Greenbelt, MD
  • Reviewed a wide range of pleadings, documents and correspondence for accuracy, and completeness
  • Prepared clear and concise docket entries
  • Maintained unique claims register for each case
  • Monitored the electronic collection of filing fees
  • Tracked the progression of related Adversary proceedings
  • Processed conversions from one chapter of the Bankruptcy Code to another as well as dismissals
  • Ensured court orders and notices of hearing are served in a timely manner and on the proper parties
  • Audited case ready for discharge and/or closing for compliance with all applicable rules and procedures
  • Performed other duties as assigned
  • Responded to in-person and telephone requests from public, attorneys and other involved parties
  • Examined legal documents submitted to courts for adherence to laws and court procedures
  • Documented all exhibits admitted during court hearings
  • Greenbelt, MD

Intake Clerk (Backup Courtroom Deputy)

US Bankruptcy Court
Seattle, WA
09.1990 - 09.1999
  • Company Overview: Seattle WA
  • Greeted all visitors to the public intake area providing general direction and support as needed
  • Researched court records, responding to internal and external requests for copies as appropriate and certifying upon request
  • Collected and receipt fees in accordance and internal controls procedures, reconciling all cash items at the end of each business day
  • Sorted, filed, and purged paper case records
  • Created and maintained filer identifications in filer tracker program
  • Composed clear and concise docket entries for all paper petitions, pleadings, and claims
  • Opened all new petitions and create new file folders
  • Received and examine bankruptcy petitions and all other documents file in paper format
  • Coordinated, shipped, and retrieve records from the Federal Records Center
  • Maintained the lobby area; ensuring that all publicly available forms and informational materials are available
  • Made entries of all documents, orders, minutes, notices and proceedings on the docket
  • Transmitted notices judgment and orders to appropriate parties
  • Managed the judge's caseload by calendaring and regulating case movement; monitoring filing of pertinent documents and timely responses to judicial orders and setting dates and times for hearing, trials and conferences
  • Assisted with the docketing of cases as necessary and keep the judge and chambers staff informed of case progress
  • Reviewed information relating to pending cases to ensure that all records end reference materials are available for use by the judge and counsel
  • Draft judgments, orders and J&C for the judge's approval
  • Assisted with preparation for the orderly flow of court proceedings by setting up the courtroom and arrange for the necessary equipment, assuring presence of all necessary participants and managing exhibits.
  • Seattle WA

Education

Criminal Justice - Criminal Justice

Howard County Community College
Columbia, MD
11-2007

Skills

  • Extensive background in Bankruptcy
  • Over ten years of supervisory experience
  • Scheduling Coordination
  • Proficient in Electronic Case Filing Software (CMECF)
  • Exceeded team goals and collaborated with team member
  • Complaint Resolution
  • Schedule management
  • Team coaching
  • Multitasking and organization
  • Complaint handling
  • Account management

References

References available upon request.

Timeline

Delta Air Lines HR Travel Representive Contractor

Rose International
01.2022 - Current

Customer Service Supervisor

NW/Delta Air lines
01.2007 - 08.2020

Case Administrator

US Bankruptcy Court
11.1999 - 09.2004

Intake Clerk (Backup Courtroom Deputy)

US Bankruptcy Court
09.1990 - 09.1999

Criminal Justice - Criminal Justice

Howard County Community College

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