Summary
Overview
Work History
Education
Skills
Presentation Experience
Technological Skills
Languages
Timeline
AccountManager
Makafu Akpene Gonyoe

Makafu Akpene Gonyoe

Tuscaloosa,AL

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Graduate Teaching Assistant

University of Alabama
08.2022 - Current
  • Assist professors in grading students' assignments and proctoring exams and tests

Claims and Marketing Officer

Milvik Ghana Limited (BIMA)
04.2019 - 07.2022
  • Promoted good relations between customers and the company by industry and company guidelines
  • Assisted in creating social media content
  • Provided advice to customers on making a claim and the procedures involved
  • Analyzed thousands of documents submitted by a policymaker and gave feedback
  • Assisted in designing brand concepts and handling social media advertising
  • Assisted in training over 100 recruits
  • Processed claims for payment and managed any complaints associated with a claim
  • The claims department was awarded the best office for three consecutive years by the National Insurance Commission, Ghana
  • Organized sanitation and educational campaigns

Call/Customer Center Associate

BIMA Limited-Ghana
01.2018 - 03.2019
  • Provided customer services to BIMA and AirtelTigo customers
  • Educated customers on the various BIMA and AirtelTigo insurance packages
  • Marketed and sold AirtelTigo and BIMA insurance packages to clients (best sales agent in June)

National Service

Social Security and National Insurance Trust
09.2015 - 07.2016
  • Assisted in research and collection of data of newly registered members
  • Verified scanned documents to check if they included accurate information
  • Performed other administrative and secretarial duties

B.A. Intern

Ghana Broadcasting Corporation (GBC)
06.2014 - 06.2014
  • Television (TV) Production Assistant
  • Assisted in content creation
  • Assisted in voice-over recording for a breakfast show

Education

Doctor of Philosophy - Communication and Information Sciences

The University of Alabama
Tuscaloosa
05-2026

Master of Science - Marketing

Kwame Nkrumah University of Science and Technology (KNUST)
03.2021

Bachelor of Arts - Communication

African University College of Communications
05.2015

Skills

  • Excellent communication skills
  • Administrative skills
  • Customer service
  • Computer skills
  • Team player
  • Creativity and innovation
  • Fast learner
  • Social media advertising
  • Organizational skills
  • Research analysis and support
  • Multitasking and organization
  • Interpersonal and social skills

Presentation Experience

  • Addressing the Misinformation Crisis Among International Students in U.S Higher Education, Alabama Communication Association (ACA) Conference, 2024
  • Crisis Communication: The Effect of Corporate Apology on Support Intentions and Attitudes of Consumers, Department of Communication and Information Sciences, University of Alabama
  • A Textual Analysis of The Use of Social Media in Managing Crisis of Management Misconduct in a Non-US Context, Department of Communication and Information Sciences, University of Alabama
  • The Mediating Role of Corporate Image on Social Media Advertising and Consumer Buying Behavior, Kwame Nkrumah University of Science and Technology (MSc Thesis), 12/01/20
  • Surviving in a Competitive Microfinance Market, a case study of African Guaranty Trust Microfinance, African University College of Communication (BA. Communication Thesis), 05/01/15
  • The Impact of Immorality on Academic Performance, Destiny Alive Educational Consult, 01/01/21
  • Three Days Training on AirtelTigo Insurance Policies, BIMA Products, and the Claims Filing Process, (BIMA), 10/01/19

Technological Skills

  • Claims software – Salesforce
  • Microsoft Office suite - Microsoft Word, Microsoft Excel, and PowerPoint
  • Adobe Creative Cloud (program in progress)

Languages

French
Elementary
English
Full Professional

Timeline

Graduate Teaching Assistant

University of Alabama
08.2022 - Current

Claims and Marketing Officer

Milvik Ghana Limited (BIMA)
04.2019 - 07.2022

Call/Customer Center Associate

BIMA Limited-Ghana
01.2018 - 03.2019

National Service

Social Security and National Insurance Trust
09.2015 - 07.2016

B.A. Intern

Ghana Broadcasting Corporation (GBC)
06.2014 - 06.2014

Master of Science - Marketing

Kwame Nkrumah University of Science and Technology (KNUST)

Bachelor of Arts - Communication

African University College of Communications

Doctor of Philosophy - Communication and Information Sciences

The University of Alabama
Makafu Akpene Gonyoe