Makai Jones
Bay Shore,NY
Summary
Dedicated customer service professional skilled in complaint resolution, order management, and menu knowledge. Committed to enhancing guest satisfaction and maintaining cleanliness standards.
Overview
4
4
years of professional experience
Work History
Waiter/Host
Houlihan's Restaurant and Bar
Famingdale, NY
03.2023 - 12.2025
- Delivered exceptional customer service, addressing guest inquiries to ensure satisfaction.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Suggested menu items tailored to customer preferences and dietary needs, enhancing their dining choices.
- Handled customer complaints promptly, improving overall dining experience and guest satisfaction.
- Collaborated with team members to ensure smooth restaurant operations during busy shifts.
- Maintained cleanliness of tables, dining areas, and serving stations throughout shifts.
Swim Instructor
Goldfish Swim School
Farmingdale, New York
03.2022 - 03.2023
- Instructed children in swimming techniques and reinforced water safety practices, enhancing confidence and skill in the water.
- Developed customized lesson plans to address individual skill levels and learning needs, fostering student progression.
- Provided targeted feedback to students on performance, promoting improvement and encouraging a positive learning experience.
- Monitored swim sessions for safety and adherence to pool rules.
- Collaborated with parents to discuss student progress and goals.
- Maintained a clean and safe learning environment for all participants.
Education
Some College (No Degree) - Music Production/Business Management
Rider University
Lawrenceville, NJSkills
- Menu knowledge
- Customer service
- Complaint resolution
- Order management
- Point of sale
- Cleanliness standards
- Team collaboration
Timeline
Waiter/Host
Houlihan's Restaurant and Bar
03.2023 - 12.2025
Swim Instructor
Goldfish Swim School
03.2022 - 03.2023
Some College (No Degree) - Music Production/Business Management
Rider University