Makai Smith
Smith Estate Services LLC
SANDIEGO,CA
6
years of professional experience
Growing professional with experience in property management, client relations, and day-to-day workflow coordination. Strong in clear communication, decisions making, time management, and customer service, with a track record of improving tenant satisfaction and supporting efficient operations.
Work History
Managing Member
1 Year 1 Month- Direct daily operations for rental properties engagements, ensuring timely coordination across client and vendor needs.
- Managed client communications, resolving service requests and maintaining clear documentation for day to day operations.
- Oversee showing schedules, maintenance, rental applications, lease renewals, track delinquency and overall workflow priorities to support efficient operations.
- Implemented strong marketing campaigns that boosted brand awareness and generated new leads for the business.
- Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.
Leasing Agent
2 Years 1 Month- Conducted apartment tours and highlighted community amenities to match resident needs.
- Processed lease applications, verifications, and renewals with strong attention to detail.
- Responded to resident inquiries and resolved leasing concerns promptly and professionally.
- Maintained accurate records in property management systems and leasing files.
- Followed Fair Housing guidelines while explaining lease terms and community policies.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Performed unit remodels and assisted with maintenance operations
Cashier
6 Months- Delivered friendly counter service while answering menu and ingredient questions
- Handled cash, card, and mobile payments with careful drawer reconciliation
- Resolved order issues quickly, maintaining calm communication during busy rush periods
- Maintained clean checkout area, restocking receipts, bags, and front-counter supplies
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Delivery Driver Assistant
4 Months- Supported the delivery driver by loading, unloading, and ensuring the secure transport of fire pits and related equipment.
- Coordinated route preparation, organizing stops and materials for efficient daily deliveries.
- Communicated with customers during deliveries to confirm placement instructions and resolve issues promptly.
- Adapted quickly to changing delivery schedules, supporting consistent service and on-time completion.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
Education
High School Diploma
No Degree - Criminal Justice
Skills
Operations management
Property management
Client relations
Operations supervision
Customer service
Decision-making
Time management
Ethics and compliance
Organizational development
Clear communication
Written communication
Presentation skills
Accomplishments
- Achieved 10+ tenant move-in in consecutive months effectively helping with property occupancy.
- Created lease-renewals and move-out tracking spreadsheets.
- Awarded offensive player of the year in 2019 for La Jolla High football team.
- Awarded most valuable player in 2022 for La Jolla High football team
- Successful completed one full unit remodel alongside a co-worker for Georgetown Apartments.
Timeline
Managing Member
Smith Estate Services LLC
09.2025 - CurrentRead More
Leasing Agent
Georgetown Apartments
08.2023 - 09.2025Read More
Delivery Driver Assistant
The FIre Pit Guy
08.2021 - 12.2021Read More
Cashier
Burger Lounge
01.2021 - 07.2021Read More
La Jolla High School
High School Diploma
Read More
San Jose State University
No Degree from Criminal Justice
Read More