Ma Kaiia Fuller
Brooklyn
Summary
Professional and well-rounded medical administrative and education coordinator with excellent clerical, coordination, and team leadership skills. Successful at satisfying customer needs while tackling daily goals and KPIs. Proven history of effective support and care for patients, families and children. Dedicated to long-term plan success.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Progressive
New Hyde Park, NY
05.2025 - Current
- Evaluated and processed insurance claims, ensuring compliance with policy guidelines and regulations.
- Investigated claim discrepancies through detailed analysis and communication with involved parties.
- Developed standardized procedures for claim assessments, improving overall operational efficiency.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Patient Representative
ENT and Allergy Associates
05.2023 - 05.2025
- Managed patient scheduling and appointment confirmations to improve workflow efficiency.
- Assisted in resolving patient inquiries and concerns, fostering positive relationships.
- Maintained accurate patient records and documentation using electronic health record systems.
- Trained new staff on office protocols and patient engagement techniques, ensuring consistency in service quality.
Patient Coordinator
Park Sports-Ivy Rehab Physical Therapy
01.2022 - 03.2023
- Oversaw and directed a team of Patient Representatives and front desk duties.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Communicated company directives and programs to associates to ensure continuous KPI improvement.
Case Planner
HeartShare St. Vincent Family Services
08.2021 - 12.2021
- Drafted petitions, court reports, case plans and other legal documents to achieve goals.
- Directed case management, parent education and family reunification activities.
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
Residential and Administration Assistant
New York University
01.2019 - 05.2021
- Fostered and oversaw the development of 30-45 resident relationships.
- Created and facilitated various programs focused on academic success, career development, and diversity.
- Managed administrative duties such as resource center management, budgeting, incident reports, and floor meetings.
- Advised peers on personal, career and academic concerns.
Student Service Ambassador
New York University
08.2018 - 09.2020
- Organized and spearheaded weekly meetings with staff and participants.
- Arranged and lead 10-month long community outreach opportunities for college students.
- Assisted in promoting volunteer initiatives throughout the community and social media bi-weekly.
Education
Bachelors of Science - Applied Psychology
New York University
New York, NY05-2021
Skills
- Medical and Academic Administration
- Evaluation and Assessment
- Client Advocacy
- Insurance verification
- Team Management
- Claims investigation
- Community Outreach
- Computer Literacy
- Microsoft Office, Google, Excel, NextGEN, EMR
Timeline
Claims Adjuster
Progressive
05.2025 - Current
Patient Representative
ENT and Allergy Associates
05.2023 - 05.2025
Patient Coordinator
Park Sports-Ivy Rehab Physical Therapy
01.2022 - 03.2023
Case Planner
HeartShare St. Vincent Family Services
08.2021 - 12.2021
Residential and Administration Assistant
New York University
01.2019 - 05.2021
Student Service Ambassador
New York University
08.2018 - 09.2020
Bachelors of Science - Applied Psychology
New York University