Kaia Maher
Tucson,Arizona
Summary
Honest and skilled in managing money and customer service. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO, Government Employees Insurance
12.2024 - Current
- Evaluated and processed insurance claims, ensuring compliance with policy guidelines.
- Investigated claim details through interviews and document reviews to determine validity.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Implemented process improvements that enhanced efficiency in claims processing workflows.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Pharmacy Technician
DLH CMOP
05.2024 - 12.2024
- Labeled up to 3,000 prescriptions daily
- Properly filled cannisters with the correct drug to be dispensed
- Filled prescriptions quickly and efficiently
- Worked with other technicians to ensure every patient got the right medications on time
Pharmacy Technician
CVS Pharmacy
05.2023 - 02.2024
- Filled prescriptions quickly and efficiently
- Greeted customers and got patients their prescriptions at pick up and drive through
- Efficiently helped patients at drop off with insurance issues and to refill prescriptions
- Checked in deliveries for inventory and added stock bottles into inventory
- Completed cycle counts
Cashier
Serial Grillers
01.2020 - 08.2022
- Operated cash registers, collected payments, and provided accurate change.
- Satisfied customers by topping off drinks ad anticipating condiments, napkins, and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages.
Package Handler
Amazon
10.2021 - 01.2022
- Labeled packages and recorded items packed in preparation for shipping.
- Processed finished product by moving through packaging machines.
Hostess
IHOP
11.2018 - 02.2019
- Greeted customers and answered any questions.
- Answered front of house phone and took orders over the phone.
- Monitored customer movement and quickly cleared empty tables for future customers
- Arranged place setting with fresh tablecloths, tableware, and flowers to beautify tables.
Education
Pharmacy Technician Program -
Carrington College
Tucson, AZ07.2023
Skills
- Pharmacy Federal Laws and Regulations
- Medical and Prescription Terminology
- Pharmacy administration and records management
- Hospital pharmacy
- Pharmacy supply and stocking
- Sterile / Non-Sterile Compounding
- Medication safety and error prevention
- Pharmaceutical Calculations
- Communications & Customer Service
- Business calculations
- POS Systems
- ID Verification
- Package Preparations
- Claims investigation
- Advanced oral and written communication skills
- Coverage assessments
- Multitasking and organization
- Empathy and patience
- Liability assessment
- Claims file management processes
- Claims file documentation
Certification
- PTCB Certification Date Acquired 08/2023
- Pharmacy Technician License Date Acquired 03/2024
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
12.2024 - Current
Pharmacy Technician
DLH CMOP
05.2024 - 12.2024
Pharmacy Technician
CVS Pharmacy
05.2023 - 02.2024
Package Handler
Amazon
10.2021 - 01.2022
Cashier
Serial Grillers
01.2020 - 08.2022
Hostess
IHOP
11.2018 - 02.2019
Pharmacy Technician Program -
Carrington College
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