Matthew Wharton
Houston,Texas
Summary
Experienced Catastrophe Claims Adjuster with expertise in investigating and settling complex claims for residential and commercial properties. Over 1 year of field claims adjusting experience, with a focus on weather-related events and natural disasters. Skilled in Xactimate software and proficient in handling multiple perils, including ALE (Additional Living Expenses) and contents claims. Adept at working independently, traveling extensively, and maintaining a high level of customer service while managing complex situations. Holds multiple state licenses and has a strong ability to make critical decisions based on policy coverage and liability.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Progressive
HOUSTON, TX
03.2024 - Current
- Ability to assess damages, determine liability, and estimate repair costs for vehicle-related claims.
- Knowledge of vehicle mechanics and repair processes to accurately assess damage to vehicles.
- Experience using software like Xactimate, Mitchell, or Audatex for estimating repair costs and claim values.
- In-depth knowledge of auto insurance policies, including liability, collision, comprehensive, and personal injury protection (PIP) coverage.
- Proficiency in investigating auto accidents, including gathering statements, police reports, and witness accounts.
- Ability to determine fault in accidents based on evidence, policy coverage, and state laws.
- Skill in negotiating settlements with claimants, legal representatives, repair shops, and other parties involved in the claim.
- Efficiently managing the entire claims lifecycle, from intake and investigation to settlement and payment.
- Knowledge of subrogation procedures and processes for recovering funds from liable parties or other insurers.
- Experience identifying and investigating suspicious auto claims to detect potential fraud.
- Coordination with repair shops to manage and approve vehicle repairs as part of the claims process.
- Understanding of the claims process when legal action is involved and working with legal teams to manage cases.
CATASTROPHE FIELD CLAIMS ADJUSTER 2
Liberty Mutual
Houston, Texas
12.2022 - 03.2024
- Investigated, evaluated, and settled homeowner property claims from natural disasters, including hurricanes, floods, and wildfires.
- Utilized Xactimate to estimate damages to structures, contents, and Additional Living Expenses (ALE) for policyholders.
- Worked independently in the field, conducting inspections, and collaborating with third-party resources like contractors, engineers, and vendors to validate claims.
- Ensured claims were resolved equitably, and in compliance with insurance policies, while providing timely updates to clients.
- Maintained excellent customer service during challenging interactions, ensuring policyholders received clear explanations of coverage and claim processes.
SR. CHANGE MANAGER
Dexterity Talent Agency
Houston, Texas
08.2020 - 12.2022
- Ensure company vision, values, brand positioning and visual identity are reflected in all communication initiatives
- Communications and Change Management
- Experience with internal communications and change management
- Experience with Microsoft Office applications and communications tools, including Word, Excel, and PowerPoint
- Possesses solid understanding of Applied Materials' business and applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
- Excellent written, presentation and oral communication skills with a knack for turning complex management information into relevant, engaging, timely and valuable content for a variety of audience
- Identify communication issues and solve problems using sound judgment and analysis, providing practical, timely and pro-active communications guidance and support
- Manage multiple projects simultaneously and to work autonomously in a fast-paced, high-growth environment
ASSISTANT MANAGER
Camden Property Trust
Houston, Texas
06.2018 - 08.2020
- Brought property from an 89% occupancy to 95% during COVID-19 pandemic
- Collected $20,000 in delinquency during COVID -19 pandemic
- Set up new Tenant files and organize per client's instructions including filing
- Deposit rent payment
- Perform lease administration functions for the managed assets
- Assist in the preparation of leasing proposals, lease/license agreements, addendums and amendments as required
- Implement and maintain property files (electronically and in hard copy form)
- Validate Driver's license
- Track construction projects, including all contracts and submissions for payment
- Establish guidelines for onsite tours
- Prepare Purchase Orders and necessary paperwork for capital projects
- Coordinate with accounting as required to ensure compliance with requirements and timely payments
- Assist with creation and review of monthly tenant utility billings
- Monitor outside vendors for compliance with contracts, schedule and budget
Education
Houston Community College
Houston, TXSkills
- Proficient in handling property damage claims, liability determination, and settling claims promptly with an emphasis on weather-related losses
- Extensive experience utilizing Xactimate for estimating damages and claim settlements
- Strong interpersonal skills with experience delivering Remarkable® service during high-stress situations
- Comfortable with the physical demands of the role, including climbing ladders for roof inspections, and working in adverse weather conditions
- Capable of managing a high volume of claims and making quick, informed decisions under pressure
- Skilled in evaluating claims and providing resolutions based on policy terms and insurance guidelines
- Familiar with federal laws and best practices within the claims process
- Open to extensive overnight travel and relocation as needed, with experience working in the field under various conditions
Volunteer Experience
- Houston Food Bank
- Volunteer Coach USA Stars Track Club
- Jr. Camp Leader 4 Corners Summer Camp
- Dexterity Talent Company Junior Olympics Track Coach
- Dexterity Talent Personal Trainer- Event Coordinator
Licensesheld
- Texas
- Louisiana
- Michigan
- Minnesota
- Florida
- Mississippi
- Idaho
- Oklahoma
- Georgia
- Montana
- North Carolina
- Rhode Island
- South Carolina
- Kentucky
Timeline
Claims Adjuster
Progressive
03.2024 - Current
CATASTROPHE FIELD CLAIMS ADJUSTER 2
Liberty Mutual
12.2022 - 03.2024
SR. CHANGE MANAGER
Dexterity Talent Agency
08.2020 - 12.2022
ASSISTANT MANAGER
Camden Property Trust
06.2018 - 08.2020
Houston Community College
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