Makaila Kingcannon
Topeka
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Account Manager
Mars Wrigley Confectionery
Topeka
05.2016 - 10.2025
- Managed key client accounts to ensure satisfaction and retention.
- Collaborated with sales teams to develop strategic marketing initiatives.
- Analyzed customer feedback to improve product offerings and service quality.
- Developed strong relationships with clients through regular communication and support.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Onboarded new team members to integrate into organization.
- Created comprehensive reports on account performance and presented them to senior management.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Utilized problem-solving skills when dealing with difficult customers.
- Directly managed 4 supervisors, a recruiter, 16 shift leads, and around 120 associates.
- Completed weekly payroll utilizing the Synerion time keeping system.
Family Support Worker
KVC Behavioral Healthcare
Topeka
06.2015 - 05.2016
- Provided support to families navigating behavioral health challenges.
- Coordinated resources and services for clients in crisis situations.
- Assisted in developing individualized care plans for children and families.
- Conducted home visits to assess family dynamics and needs.
- Documented client progress and maintained accurate case files.
- Participated in team meetings with social workers, therapists, and probation officers.
- Facilitated communication between parents, children, and other family members.
- Facilitated home visits to assess the safety of a family's environment.
- Supported foster parents in their roles within the family unit.
- Provided guidance on topics such as conflict resolution, stress management, health education.
- Worked closely with schools to ensure that students had necessary accommodations in place.
- Maintained confidentiality through stringent handling of charts and data.
- Supported individuals by facilitating weekly supervised group sessions between children and biological family.
- Collected and tested drug urine analysis on biological parents and family to ensure safety of children.
Patient Care Technician
Stormont-Vail HealthCare
Topeka
08.2013 - 06.2015
- Monitored patient vital signs and reported changes to the healthcare team.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported patients with mobility and transportation within the facility.
- Documented patient information accurately in electronic health records systems.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples via clean or catheter for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- CPR and BLS certified
Education
Certified Medical Assistant
Washburn Technical College
Topeka , Ks 08.2012 - 10.2012
Skills
- Client relationship management
- Customer feedback analysis
- Strategic marketing development
- Financial statement preparation
- CRM system management
- Team collaboration
- Report generation
- Complaint resolution
- Problem solving
- Effective communication
- Time management
- Employee training
- Budgeting and forecasting
- Internal auditing
- Customer rapport
- Qualifying leads
- Operations
- Performance evaluations
- Prioritizing workflows
- Client meetings
- Strategic account planning
- Account oversight
- Customer relationships
- Goal oriented
- Teamwork and collaboration
- Schedule management
Timeline
Account Manager
Mars Wrigley Confectionery
05.2016 - 10.2025
Family Support Worker
KVC Behavioral Healthcare
06.2015 - 05.2016
Patient Care Technician
Stormont-Vail HealthCare
08.2013 - 06.2015
Certified Medical Assistant
Washburn Technical College
08.2012 - 10.2012