Makaila Puffenbarger
King George,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Manager
Accurate Word Llc
01.2023 - Current
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
Sales Manager
Pohanka Volkswagen
04.2019 - 11.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Lead
Champs Sports
06.2016 - 10.2019
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
High School Diploma -
La Plata High School
La Plata, MD06.2018
Skills
- Order Fulfillment
- Shipping Procedures
- Quality Assurance
- Staff Training
- Time Management
- Customer Service
- Problem Solving
- Inventory Management
- Organizational Skills
- Project Management
Timeline
Shipping and Receiving Manager
Accurate Word Llc
01.2023 - Current
Sales Manager
Pohanka Volkswagen
04.2019 - 11.2022
Sales Lead
Champs Sports
06.2016 - 10.2019
High School Diploma -
La Plata High School
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