MAKAILA WILLIAMS
Daytona Beach,FL
Summary
Detail-oriented Healthcare Administrative Professional experienced in delivering exceptional customer service across diverse environments. Achieved operational efficiency through effective communication and organized front desk management, enhancing patient experiences and appointment scheduling. Focused on leveraging administrative expertise and strong attention to detail to support medical and dental office operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Certified Medication Aide
Blue palms senior living
DeLand, Florida
08.2026 - Current
- Administered medications to senior living residents following care plans and schedules.
- Monitored resident vital signs and reported changes to nursing staff.
- Documented medication passes and resident records in senior care charts.
- Maintained organized medication carts and supply areas in a senior living community.
- Maintained organized medication carts and supply areas in senior living community.
- Maintained current knowledge of state regulations related to medication administration.
Crew Member
Steak 'n Shake
Daytona Beach, FL
07.2025 - 08.2026
- Delivered friendly, professional service in fast-paced environment, enhancing customer experience.
- Accurately enter orders and process cash, credit card, and digital payments using POS systems.
- Verified order details for accuracy while managing multiple customer requests, ensuring satisfaction.
- Communicate effectively with customers and coworkers to resolve questions and concerns.
- Maintain clean, organized work areas and follow company procedures.
- Restock supplies and assist team members in keeping daily operations running efficiently.
Sales Associate
Rue21
Daytona Beach, FL
07.2023 - 05.2024
- Welcomed customers, identified needs, and provided tailored assistance to enhance shopping experience.
- Handled customer concerns professionally and maintained a positive customer experience.
- Maintained knowledge of merchandise, policies, promotions, and store procedures.
- Operated POS systems and processed cash, credit card, returns, exchanges, and refunds accurately.
- Supported team goals by fostering effective communication and delivering dependable service to improve customer satisfaction.
Condo Cleaner
Jada Cleaning Services
New Smyrna Beach, FL
06.2021 - 07.2023
- Prepared properties to meet cleanliness and presentation standards, ensuring guest satisfaction.
- Maintained organized work areas and demonstrated strong attention to detail.
- Managed assigned tasks independently, consistently meeting time and quality expectations to maintain operational efficiency.
- Organized work areas and maintained strong attention to detail, contributing to overall property upkeep.
Education
High School Diploma -
Spruce Creek High School
Port Orange, FLSkills
- Medication administration
- Vital signs monitoring
- Medication Administration Systems
- Medication Safety Practices
- Patient Care Documentation
- Medication Inventory Management
- Record management
- Privacy & Confidentiality Awareness
- Attention to Detail
- Time management
- Patient & Customer Service
- Verbal communication
- Professional Communication
- Team Collaboration
- Problem Solving
- Data Entry & Computer Skills
- Front Desk Reception
- Appointment Scheduling Support
- Office & Workplace Organization
Certification
CPR Certified
First aid certification
Medication administration certification
LANGUAGES
Spanish – Limited
Timeline
Certified Medication Aide
Blue palms senior living
08.2026 - Current
Crew Member
Steak 'n Shake
07.2025 - 08.2026
Sales Associate
Rue21
07.2023 - 05.2024
Condo Cleaner
Jada Cleaning Services
06.2021 - 07.2023
High School Diploma -
Spruce Creek High School