MAKAILAH REYNOLDS
Nashville Capital Riverboats
Nashville,TN
14
years of professional experience
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphereTrack record of maintaining high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.s.
Work History
Server
8 Months- Delivered exceptional customer service to enhance dining experience.
- Managed customer orders efficiently, ensuring accuracy and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
Supervisor of Concessions
2 Years 11 Months- Assist Assisted with concessions operations during events. Managers on duty in preparation for event. Performs opening and closing procedures for event. Oversaw a staff of Concession Stand Managers, Cashiers, and Cooks. Responsible for communicating performance concerns according to company policy and practice to Concessions manager.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and product handling.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
Catering Staff Member
1 Year 6 Months- Provided bartending and catering services at events, ensuring customer satisfaction and adherence to safety standards.
- Mixed and served alcoholic beverages based on customer requests, verified customer identification and age, accepted payments, cleaned glasses and bar utensils, and balanced cash receipts to record sales.
- Coordinated food preparation and presentation for various catering functions, enhancing overall event quality.
- Managed inventory levels of supplies and equipment, maintaining readiness for all scheduled events.
- Oversaw setup and breakdown of event spaces, ensuring compliance with health regulations and client specifications.
- Collaborated with event planners to customize menu options, aligning offerings with client preferences and budgets.
Bartender/ Concessions Supervisor
3 Years- Assist Concessions Managers on duty in preparation for event. Performs opening and closing procedures for event. Oversaw a staff of Concession Stand Managers, Cashiers, and Cooks. Responsible for communicating performance concerns according to company policy and practice to Concessions Managers.
- Delivered exceptional customer service by crafting unique cocktails and efficiently managing bar operations to enhance guest experience.
- Trained junior bartenders on drink preparation techniques and customer engagement strategies.
- Ensured compliance with health and safety regulations, maintaining a clean and organized workspace.
Server
1 Year 6 Months- Provided exceptional service by greeting and serving customers promptly and with a friendly demeanor
- Recommended additional items to customers, enhancing their dining experience and increasing sales
- Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods to assist customers effectively
Waitress
11 Months- Delivered friendly, fast service and suggested additional items, enhancing customer satisfaction and increasing sales.
- Managed multiple tables, prioritized orders to optimize workflow during peak hours, ensuring timely service and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering customer loyalty.
- Resolved customer complaints promptly, ensuring positive dining experiences and fostering repeat business.
- Maintained composure during stressful interactions and poise when dealing with difficult customers or during busy shifts.
- Operated cash registers to process customer transactions and credit card machines to cash out customers.
Caregiver, CNA
1 Year 10 Months- Facilitated transportation and provided assistance and companionship to enhance clients' well-being
- Planned, prepared and served meals and snacks according to prescribed diets
- Cleaned and organized living spaces for patients, ensuring a tidy and welcoming environment. patients' living quarters
- Executed household tasks including laundry, dusting, and vacuuming to support daily living activities
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, mobility, and nutritional needs to promote overall well-being.
Team Member Cashier/Smoothie Maker
9 Months- Weighed food for accurate pricing and customer satisfaction
- Delivered professional and courteous service to enhance customer experience
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team to prepare and assemble fresh food orders efficiently.
Retail Team Member
1 Year 9 Months- Educated customers on features and benefits of products and services to enhance their purchasing decisions
- Maintained clean showroom and organized product displays to create welcoming shopping environment
- Processed sales transactions accurately and efficiently to ensure customer satisfaction
Education
BACHELOR DEGREE - PSYCHOLOGY
HIGH SCHOOL DIPLOMA - Psychology
Skills
Inventory management
Organizational skills
Effective team player
Conflict resolution
Dependable and reliable
Superior communication skills
Positive demeanor
Adaptable service
Timeline
Server
Nashville Capital Riverboats
01.2026 - 09.2026Read More
Supervisor of Concessions
Sodexo Live
02.2022 - 01.2025Read More
Catering Staff Member
D&D Events
09.2020 - 03.2022Read More
Bartender/ Concessions Supervisor
Legends Hospitality
09.2018 - 09.2021Read More
Server
O'CHARLEY'S RESTAURANT & BAR
06.2016 - 12.2017Read More
Waitress
Waffle House Restaurant
04.2016 - 03.2017Read More
Team Member Cashier/Smoothie Maker
Jamba Juice
03.2015 - 12.2015Read More
Caregiver, CNA
Home Instead Senior Care Home
01.2015 - 11.2016Read More
Retail Team Member
Dave & Buster's
03.2013 - 12.2014Read More
Tennessee State University
BACHELOR DEGREE from PSYCHOLOGY
Read More
Hunters Lane High School
HIGH SCHOOL DIPLOMA from Psychology
Read More