Makailla Calderas
Washington,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Associate
Ross Dress For Less
East Peoria, IL
11.2022 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Fast Food Crew Member
Taco Bell
Washington, IL
10.2021 - 05.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2023
Skills
- Self-Directed Learning
- Cash Register Operations
- Appeals Support
- Verbal and Written Communication
- Retail Transactions
Timeline
Retail Associate
Ross Dress For Less
11.2022 - Current
Fast Food Crew Member
Taco Bell
10.2021 - 05.2022
High School Diploma -
Penn Foster Career School