Makaio Smith
Bowling Green,KY
Summary
Dynamic leader with a proven track record at Campus Recreation and Wellness, excelling in strategic leadership and effective problem analysis. Demonstrated success in enhancing team performance and customer service through collaborative teamwork and critical thinking. Skilled in administrative assistance and employee training, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Facilities Student Manager
Preston Center
03.2024 - Current
- As a facilities student manager my responsibilities include ensuring the success of my control desk staff, making the schedule and dealing with any conflict regarding it, selling guest passes and part-time student memberships, making sure our workings are where they are supposed to be and helping/solving any problems that arise
- I still do the same responsibilities as supervisor and a control desk attendant such as greeting patrons when they walk in and make sure that they swipe their id as they are entering the facilities
- When I have office hours, I deal with the administrative side by reviewing and logging the payroll reports, scheduling and conducting interviews
- As well as conducting training for Control Desk Attendants
- I lead our monthly facilities meeting where we go over expectations and improvements from the past month and any updates
- I am there to make sure to enforce the facilities policy for all patrons
- I am there to assist anyone that needs information about the Preston Center
Facility Supervisor
Preston Center
10.2023 - Current
- As a facility supervisor my responsibilities include enforcing the Preston Center policies, selling guest passes and part-time student memberships, making sure our workers are where they are supposed to be and helping/solving any problems that arise
- I still do the same responsibilities as a control desk attendant
- I greet patrons when they walk in and make sure that they swipe their id as they are entering the facilities
- I check out towels, basketballs, volleyballs, pickleball paddles, locker keys to the fitness center lockers, court lockers, and lobby lockers, etc
- And make sure that the patrons bring the items back so I can log them as checked back into the system
- I help with the laundry to make sure there are clean towels at the desk for the patrons
- I am there to make sure to enforce the facilities policy for all patrons
- I am there to assist anyone that needs information about the Preston Center
- I also help watch the gym courts to make sure that everyone is following our policy
Control Desk Assistant
Preston Center
07.2023 - Current
- I greet patrons when they walk in and make sure that they swipe their id as they are entering the facilities
- I check out towels, basketballs, volleyballs, pickleball paddles, locker keys to the fitness center lockers, court lockers, and lobby lockers, etc
- And make sure that the patrons bring the items back so I can log them as checked back into the system
- I help with the laundry to make sure there are clean towels at the desk for the patrons
- I am there to make sure to enforce the facilities policy for all patrons
- I am there to assist anyone that needs information about the Preston Center
- I also help watch the gym courts to make sure that everyone is following our policy
Desk Assistant
WKU Housing and Residence Life
03.2022 - 01.2024
- I watch over the desk from Centennial which includes five buildings: Bates-Runner Hall, Mclean Hall, Munday Hall, Minton Hall, and Southwest Hall
- I make sure that the residents of these dorms scan their id when entering the building
- I log in packages that the residents receive and log them out when the resident picks them up
- I answer questions about the campus as best as I can whenever a resident asks
- I check in the residents’ guest(s) and check them out when they are ready to leave
Summer Scholar Peer Mentor/ Exposure Workshop Counselor/ Resident Assistant
06.2022 - 08.2022
- I helped the summer scholars move into the dorm
- I had meetings with them weekly to check in and to do activities that will prepare them for college
- I also was there to give them access to resources they may need and there for support
- As the Exposure Workshop Counselor/ Resident assistant, I watched over 10-11 residents that participated in the workshop
- I guided them to breakfast and lunch
- I helped them with finding sources, shooting photos, and looking over their stories
- I embraced the role as their support system to show support and act as a person of safe space
Reporter (Fellowship/ Internship)
Herald
08.2021 - 08.2022
- I took on story and would go out to report on them
- I worked there during the summer of 2022
- I reported stories and oversaw the website to update it
Education
B.A.S. - Journalism, Criminology
Western Kentucky University
12.2024
High School -
Atherton High School
05.2021
Skills
- Effective Verbal Communication
- Strong Customer Service Expertise
- Strategic Leadership
- Effective Problem Analysis
- Strategic Decision Making
- Collaborative Teamwork
- Responsive to New Challenges
- Critical thinking
- Constructive criticism
- Active Listening
- Optimistic Outlook
- Orientation management
- Administrative assistance
- Performance reviewing
- Pricing strategy
- Risk Management
- Employee Training
Affiliations
- Member of NABJ (National Association of Black Journalists)
- Attended NLGJA (National Lesbian and Gay Journalists Association Convention)
Hobbies and Interests
- Reading
- Watching TV and movies
- Doing puzzles
- Cooking
- Hanging out with friends
Timeline
Facilities Student Manager
Preston Center
03.2024 - Current
Facility Supervisor
Preston Center
10.2023 - Current
Control Desk Assistant
Preston Center
07.2023 - Current
Summer Scholar Peer Mentor/ Exposure Workshop Counselor/ Resident Assistant
06.2022 - 08.2022
Desk Assistant
WKU Housing and Residence Life
03.2022 - 01.2024
Reporter (Fellowship/ Internship)
Herald
08.2021 - 08.2022
B.A.S. - Journalism, Criminology
Western Kentucky University
High School -
Atherton High School
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