Makaiya Cheatham
Baltimore,MD
Summary
Detail-oriented Administrative Support Professional with over two years of experience in records management, application documentation, data tracking, and high-volume customer service. Skilled in reviewing forms for accuracy and completeness, maintaining confidential records, processing documentation, and managing administrative workflows in fast-paced environments. Proficient in Microsoft Office, Google Workspace, and database systems. Recognized for strong organizational skills, independent work ethic, and ability to maintain accuracy while handling multiple priorities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Program Coordinator
So What Else
05.2022 - Current
- Respond to high-volume inquiries from families and community members via telephone, email, and in person.
- Provide accurate information regarding program status, documentation requirements, and application processes.
- Perform data entry and record updates for participant files, including personal information, contact details, and documentation.
- Maintain confidential records in compliance with organizational and regulatory standards.
- Create, review, process, and organize registration and intake applications.
- Manage incoming and outgoing mail and administrative paperwork.
- Scan, upload, and maintain digital records and files.
- Assist users with online forms and system navigation.
- Demonstrate professionalism, discretion, and customer service in all interactions.
Cashier
Superdome
07.2024 - 12.2024
- Processed high-volume financial transactions with accuracy and attention to detail.
- Balanced payments and maintained accurate transaction records.
- Provided professional customer service in fast-paced, high-traffic environments.
Event Security / Protective Services
Metropolitan Protective Services
01.2022 - 06.2022
- Documented incident reports with accuracy and attention to detail.
- Communicated effectively with team members and supervisors regarding safety protocols.
- Maintained vigilance and adherence to established procedures
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server/Hostess
Buffalo Wild Wings
10.2020 - 12.2021
- Delivered exceptional customer service in a fast-paced environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained the cleanliness and organization of the dining area.
- Processed orders accurately using the point-of-sale system.
- Managed multiple tables efficiently during peak hours.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with kitchen and waitstaff to enhance service flow.
Education
Bachelor of Science - Health Administration
Morgan State University
Baltimore, MD05-2027
Skills
- Microsoft Word, Excel, Outlook
- Google Docs, Sheets, Drive
- Online Application Systems
- High-Volume Inquiry Handling
- Data Entry & Record Updates
- Record Maintenance & File Management
- Mail Handling & Distribution
- Intake & Registration Documentation
- Document Scanning
- Confidential Information Handling
Certification
- First Aid/CPR Certified
- The Signification of Black Representation within Maternal mHealth Apps
Timeline
Cashier
Superdome
07.2024 - 12.2024
Youth Program Coordinator
So What Else
05.2022 - Current
Event Security / Protective Services
Metropolitan Protective Services
01.2022 - 06.2022
Server/Hostess
Buffalo Wild Wings
10.2020 - 12.2021
Bachelor of Science - Health Administration
Morgan State University
Soft Skills
- Professional Communication
- Organization & Accuracy
- Multitasking
- Customer-Focused Service
- Adaptability
- Reliability
- Team Collaboration