Anthony Sledge
Gallatin,TN
Summary
Dynamic Case Manager with a proven track record at the Department of Children's Services, excelling in crisis intervention and client advocacy. Skilled in case documentation and relationship building, I effectively orchestrated multidisciplinary collaboration to enhance service delivery, ensuring compliance and improving client outcomes through tailored service plans and strategic case management.
Overview
4
4
years of professional experience
Work History
Case Manager 1
Department of Children's Services
Lebanon, TN
02.2025 - Current
- Executed thorough assessments to evaluate client needs and service eligibility.
- Facilitated collaboration among multidisciplinary teams to optimize resource allocation and client interventions.
- Oversaw case progress to ensure adherence to legal and regulatory standards.
- Crafted comprehensive service plans tailored to enhance children's welfare and family stability.
- Orchestrated communication channels among families, service providers, and community resources.
- Delivered crisis intervention support to families facing high-stress situations.
- Ensured accuracy in documenting case activities, adhering to agency standards.
- Ensured compliance with regulations and confidentiality requirements through meticulous documentation of all cases.
- Oversaw ongoing case management, adapting strategies in response to evolving circumstances and new information.
- Instructed clients on program benefits and services, enabling informed decision-making regarding care needs.
- Spearheaded development and implementation of comprehensive case management plans to enhance client outcomes.
- Championed client rights during interactions with external agencies and institutions to ensure equitable treatment.
Account Executive
Integrity Express
Nashville, TN
09.2024 - 02.2025
- Developed strong client relationships through effective communication and responsiveness to inquiries.
- Coordinated account management activities, ensuring timely delivery of services to clients.
- Assisted in preparing proposals and presentations, enhancing overall client engagement strategies.
- Managed CRM system updates, maintaining accurate records of client interactions and transactions.
- Collaborated with cross-functional teams to identify opportunities for account growth and improvement.
- Analyzed market trends to provide insights that informed strategic planning for client accounts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Assistant Manager
Universal Capacity Solutions
Nashville, TN
02.2022 - 08.2024
- Assisted in daily operations and workflow management to enhance team efficiency.
- Supported project coordination by organizing schedules and resources effectively.
- Facilitated communication between departments to ensure alignment on objectives.
- Maintained accurate records and documentation for operational processes.
- Assisted in training new staff on company policies and procedures for consistency.
- Participated in team meetings to provide input on ongoing projects and initiatives.
- Developed basic reports on operational activities to inform management decisions.
- Employed problem-solving skills to address routine challenges in daily tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate of Science - Cyber Security
Austin Peay State University
Clarksville, TNBachelor of Science - Health And Behavioral Science
Middle Tennessee State University
Murfreesboro, TN12.2021
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Case planning
- Critical thinking
- Documentation proficiency
Timeline
Case Manager 1
Department of Children's Services
02.2025 - Current
Account Executive
Integrity Express
09.2024 - 02.2025
Assistant Manager
Universal Capacity Solutions
02.2022 - 08.2024
Associate of Science - Cyber Security
Austin Peay State University
Bachelor of Science - Health And Behavioral Science
Middle Tennessee State University