Makala Kaleo
Goose Creek,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Case Manager
Health Advocates
Chatsworth , CA
2022.07 - 2022.12
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Reconciled past due accounts achieving 35% reduction in outstanding invoices.
- Compiled and tracked outstanding balances owed to medical facilities.
Sales Associate
Victoria’s Secret PINK
2021.11 - 2022.11
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Sales Associate
Macy's
2020.11 - 2021.04
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Developed, marketed and sold full range of products and support services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA05.2021
Skills
- Multitasking and Organization
- Critical Thinking
- 10-Key Data Entry
- Policy and Procedure Adherence
- Ability To Work Independently
- Customer Inquiries
- Policy and Procedure Adherence
- Excel
- Corporate Compliance
- Professional Communication
- Practice Scheduling
- Call Center
- Policy and Procedure Adherence
- Customer Service
- Policy and Procedure Adherence
- Customer Service
Additional Information
- Willing to relocate to:, Charleston, SC - Goose Creek, SC - Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Case Manager
Health Advocates
2022.07 - 2022.12
Sales Associate
Victoria’s Secret PINK
2021.11 - 2022.11
Sales Associate
Macy's
2020.11 - 2021.04
High School Diploma -
Golden Valley High School
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