Makala Lee
Conyers,GA
Summary
Dedicated and goal-oriented college student working towards a B.S. in Medical Diagnostic Sonography , while acquiring several years of experience in various retail and customer service settings . With a comprehensive background and strengths that include exceptional customer service , strong analytical capabilities , solid decision-making abilities , plus effective collaboration skills . On record of having job success by diligence , effectiveness , worth and commitment . I aspire in becoming a valuable and reliable team member. Ready to join my next team.
Overview
4
4
years of professional experience
Work History
Licensed Claims Adjuster
Statefarm Dunwoody
Dunwoody
02.2023 - Current
- Account managing over StateFarm policyholders.
- Assisted StateFarm policyholders and claimants in the development of new claims processes and procedures.
- Applying knowledge of policies and insurance regulations when determining coverage, liability, and damages.
- Interviewed insureds, claimants, attorneys as needed, and witnesses by phone, written correspondence, and/or various electronic media to establish liability decisions.
- Accessing property damage and acquiring additional forms of credible evidence.
- Analyzed and assessed claims to determine validity and appropriate actions, plus settlement amounts.
- Applied relevant laws and regulations that govern liability in the jurisdiction where the incident occurred.
- Collect repair estimates, review police reports and hospital records, medical bills, and assess any loss of income.
- Worked with insureds, third parties, and repair shops to settle claims.
Fulfillment Team Member
Target Atlanta
Atlanta
08.2021 - 01.2023
- Received customer grocery and store orders via internal systems.
- Navigating the store to locate and select the items on the customer's list.
- Collecting products based on orders, using item numbers, BIN locations, and quantities.
- Managing multiple orders efficiently to ensure timely fulfillment.
- Inspect items for freshness, quality, and expiration dates, especially for perishable goods. Also, inspecting the merchandise for damage, flaws, and irregularities.
- Assembling, labeling, and careful order packaging for customer pickup. Ensuring that fragile or temperature-sensitive items are handled properly.
- Adhering to state health and safety practices.
- Working within set timeframes to ensure orders are completed on time.
- Inventory management and stock knowledge.
- Completing order and shipping documentation accurately by verifying that the quantities match the customer's request and the inventory counts.
- Address any issues or complaints promptly to ensure customer satisfaction.
Lead Cashier/ Sales Associate
Champs Sports Decatur
Decatur
03.2020 - 08.2021
- Assisting customers with a seamless in-store check-out process.
- Engaging in and mentoring fellow cashiers on sales techniques and productivity.
- Helping sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Utilize POS system features that automatically update profiles with new purchase information and interactions.
- Documenting sales by creating and/or updating customer profile records. Maintaining customer profiles, including contact information for purchase history.
- Enrolled customers in their preferred communication channels, such as SMS alerts and email newsletters, for the purpose and satisfaction of exclusive offers, personalized deals, and early access.
- Assists with inventory, including receiving and stocking merchandise, and building product displays to create a smooth shopping experience.
- Categorized and labeled new merchandise, dressed mannequins, arranged items to display according to the store layout, and ensured products were in store-front windows.
- Analyzed sales data to adjust reorder levels, and assisted in placing new orders for stock as needed.
Education
Some College (No Degree) - Medical Diagnostic Sonography & MRI Specialist
Gwinnett Technical College
Lawrenceville, GA05-2026
Diploma -
Rockdale County High School Conyers
05.2020
Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Computer Skills
- Leadership Skills
- Customer Service Skills
- Excellent Communication Skills
- Multitasking Skills
- Mediation and Negotiation Skills
- Marketing Strategies
- Servsafe
- Resident's Rights
- Merchandising
- Excel
- Adobe
- Outlook
- Claims Investigation
- Policy Interpretation
- Claims Processing
- Rules of evidence
- Highly motivated
- Advanced computer skills
- Sales background
- Data Analysis
References
- Amelia Marler from Statefarm, Amelia.marler.wl63@statefarm.com, 770-481-7728
- Kiera Johnson from Target, kieraj99@gmail.com, 404-932-6880
Timeline
Licensed Claims Adjuster
Statefarm Dunwoody
02.2023 - Current
Fulfillment Team Member
Target Atlanta
08.2021 - 01.2023
Lead Cashier/ Sales Associate
Champs Sports Decatur
03.2020 - 08.2021
Some College (No Degree) - Medical Diagnostic Sonography & MRI Specialist
Gwinnett Technical College
Diploma -
Rockdale County High School Conyers