Richard Daniels
Katy,Texas
Summary
Strategic Talent Acquisition Professional with a Bachelor of Science in Human Resources Management from Cornell University. Expertise in high-volume recruitment, building candidate trust, and managing complex scheduling in fast-paced environments. Certified in talent acquisition and corporate recruitment practices.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Licensed Claims Adjuster
GEICO
Katy, TX
05.2025 - Current
- Serve as the primary point of contact during high-stress incidents, utilizing strong listening and communication skills to build genuine relationships and de-escalate concerns
- Completed accurate documentation for all transactions and liability decisions, demonstrating self-motivation to meet performance metrics
- Maintained strict attention to detail and productivity while managing multiple priorities in fast-paced, high-volume environment
- Evaluated insurance claims to determine coverage, liability, and settlement amounts.
- Collected and verified relevant claim information and documentation from policyholders and non-policyholders to facilitate accurate claim processing.
Service & Engagement Team Lead
Target
Katy, TX
09.2024 - 07.2025
- Led and developed a diverse team of Guest and Service Advocates, fostering a culture of accountability through consistent performance management, coaching, and personalized recognition
- De-escalated complex service issues, enhanced guest experience, and increased engagement with Target's loyalty programs in a guest-centric environment
- Managed daily workflows to meet sales goals and business reporting while overseeing digital fulfillment operations (Drive Up/Pick Up) and ensuring safety and security compliance
- Collaborated with leadership to identify candidates for open roles and streamlined the onboarding process to address skill gaps for new hires
Human Resource Expert
Target
Katy, TX
07.2022 - 09.2024
- Served as the expert for scheduling systems and pay practices, ensuring accurate compensation execution and strict adherence to labor compliance policies
- Built strong relationships with team members while managing scheduling systems and documentation effectively
- Facilitated training programs for leaders and team members to support organizational learning and enforce compliance with policies
- Sustained self-driven focus and strong ownership mindset while completing assigned responsibilities.
Customer Service Representative
Enterprise Rent-A-Car
Houston, TX
10.2021 - 08.2022
- Provided exceptional service by addressing customer concerns promptly and professionally.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed rental transactions, ensuring accurate documentation and compliance with company policies.
- Trained new team members on operational procedures and customer service best practices.
Training & Development Specialist
ALTO: Luxury Rideshare
Houston, TX
07.2019 - 11.2021
- Conducted needs assessments to identify skill gaps and training opportunities across departments.
- Developed and implemented training programs to enhance employee performance and engagement.
- Facilitated workshops and seminars, promoting best practices in customer service and operational efficiency.
- Evaluated training effectiveness through feedback surveys and performance metrics, ensuring continuous improvement.
- Traveled to new startup locations to assist with on-site training preparation and execution.
Education
BS - Human Resources Management
Cornell University
Ithaca, NY08-2023
AS - Information Technology
Blinn College
Brenham, TX06-2019
High School Diploma -
KIPP
Houston, TX01-2017
Skills
- Claims Processing, Candidate Screening & Interview Coordination, High-volume recruiting
- Technical Proficiency: Microsoft Suite (Word, Excel, PowerPoint, Outlook), Applicant Tracking Systems (Taleo, Workday, Phenom), Data-Driven Auditing, Virtual Interview Platforms
- Applicant Tracking Systems (Taleo, Workday, Phenom)
- Data-Driven Auditing
- Virtual Interview Platforms
- Operational Excellence: Candidate travel coordination
- Claims investigation
- Policy interpretation
- Insurance regulations
- Customer service
Certification
Property & Casualty (P&C) General Lines License – Texas Department of Insurance, SHRM Talent Acquisition Specialist Certification (SHRM-TAS), Corporate Recruitment Specialist Certification (CRS)
ADDITIONAL INFORMATION
- Available for up to 10% travel as required for recruitment events and candidate meetings
- Proficient in managing virtual interview platforms and coordinating travel arrangements for candidates
- Experienced in standing for extended periods during hiring events and job fairs
Awards
KIPP Houston Alumni Success Citation: Recognized for demonstrating persistence and excellence as a graduate of the KIPP Houston network, Target Ethics in Leadership Award: Recognized for maintaining high standards of integrity and ethical judgment in a fast-paced environment, Deloitte Recruitment Excellence Award: Recognized for exceptional performance in coordinating corporate hiring process and improving candidate experience
Personal Information
Availability: Available for up to 10% travel as required for recruitment events and candidate meetings
Timeline
Licensed Claims Adjuster
GEICO
05.2025 - Current
Service & Engagement Team Lead
Target
09.2024 - 07.2025
Human Resource Expert
Target
07.2022 - 09.2024
Customer Service Representative
Enterprise Rent-A-Car
10.2021 - 08.2022
Training & Development Specialist
ALTO: Luxury Rideshare
07.2019 - 11.2021
BS - Human Resources Management
Cornell University
AS - Information Technology
Blinn College
High School Diploma -
KIPP