MAKALA MOORE
Clayton,NC
Summary
Dedicated customer service professional with a proven track record in high-volume call environments, customer support, and conflict resolution. Skilled in effectively handling inquiries, troubleshooting issues, and ensuring customer satisfaction through exceptional communication and problem-solving abilities. Seeking a call center position to leverage strong interpersonal skills and technical expertise in delivering top-tier service.
Overview
5
5
years of professional experience
Work History
Retail Paint Sales Representative
Home Depot
02.2024 - Current
- Assist customers in selecting paint products, matching colors, and providing expert recommendations
- Handle transactions and process orders while ensuring a smooth checkout experience
- Maintain inventory levels and restock products to meet customer demand
- Educate customers on product features, applications, and best practices for DIY projects
Data Entry Clerk
SMI
01.2023 - 01.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Retail Team Lead
Ross Retail Store
02.2022 - 01.2023
- Delivered exceptional customer service by assisting shoppers and resolving complaints
- Trained and supported new team members on store policies and customer service techniques
- Managed cash transactions, inventory tracking, and merchandise displays to enhance sales
- Ensured compliance with store procedures to prevent theft and loss
Roadside Assistance Agent
AAA
03.2020 - 01.2022
- Handled high-volume inbound calls, assisting customers with emergency roadside services
- Dispatched service providers efficiently while maintaining professionalism under pressure
- Accurately logged customer interactions in company CRM software to ensure proper documentation
- Provided clear communication and reassurance to customers in stressful situations
Education
Dental Hygiene
Wake Technical Community College
Raleigh, NCHigh School Diploma - undefined
Belleville High School
Belleville, MI05.2017
Skills
- Call Center Operations & Customer Support
- Active Listening & Conflict Resolution
- High-Volume Call Handling
- CRM & Documentation Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management & Multi-Tasking
- Problem-Solving & Adaptability
- Quality Assurance & Compliance
Timeline
Retail Paint Sales Representative
Home Depot
02.2024 - Current
Data Entry Clerk
SMI
01.2023 - 01.2024
Retail Team Lead
Ross Retail Store
02.2022 - 01.2023
Roadside Assistance Agent
AAA
03.2020 - 01.2022
High School Diploma - undefined
Belleville High School
Dental Hygiene
Wake Technical Community College
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