Open To Work
Makala Poole
Memphis,TN
Work Preference
Summary
Tech-savvy IT Support Specialist with hands-on experience in desktop updates, laptop reprogramming, and hardware/software troubleshooting. Developed strong technical skills through internships, earning certificates for innovation and reliability. Pursuing a B.A. in Criminal Justice with a Cybersecurity minor, graduating in 2028.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Intern
Technology Innovation & Research Center (TIRC)
Memphis, USA
06.2026 - Current
- Desktop Reprogramming Initiative - Reinstalled operating systems, configured BIOS settings, and restored functionality for campus desktops and laptops.
- Executed full device updates, driver installations, and performance tuning to optimize machines for student and staff readiness.
- Campus Device Deployment - Assisted with workstation setup, imaging, and configuration for new and refurbished devices across multiple departments.
- Diagnosed and resolved hardware, software, and network issues for students and faculty, streamlining workflow.
- Assisted with troubleshooting hardware and software issues for students and staff.
- Reprogrammed desktops and laptops, including OS reinstallation and software setup.
- LeMoyne-Owen College
Research Support Intern
St. Jude ALSAC & LeMoyne-Owen College Research Center
Memphis, USA
03.2026 - 07.2026
- Automated repetitive tasks using RPA tools, enhancing workflow efficiency.
- Troubleshot hardware/software issues to support research operations.
- Received recognition from Director for demonstrating professionalism in technical tasks.
Delivery Associate
DNA Amazon
Memphis, USA
07.2025 - 07.2025
- Maintained safe work environment by following company safety procedures.
- Managed time effectively to ensure timely deliveries.
- Trained and mentored new employees to enhance team capabilities.
- Trained and mentored new employees to support team performance.
Crew Member
Wendy's
Memphis, USA
01.2023 - 02.2024
- Delivered friendly, efficient customer service during peak hours, enhancing customer satisfaction.
- Maintained food safety and operational standards.
- Gathered feedback from customers and management to improve services.
Team Member
Popeyes Louisiana Kitchen
Bartlett, USA
02.2022 - 12.2022
- Provided exceptional customer service, enhancing customer satisfaction in a fast-paced environment.
- Adhered to food preparation and safety protocols, ensuring high standards of food quality and safety.
- Assisted team with tasks during busy shifts.
Education
High School -
Douglass High School
Memphis, TNB.A - Criminal Justice, Cybersecurity
LeMoyne-Owen College
Memphis, TNSkills
- Detail-oriented professional with hands-on IT support experience, including updating desktops, reprogramming laptops, reinstalling operating systems, and troubleshooting hardware/software issues Strengthened technical skills through internships at the TIRC Center and St Jude ALSAC Research Center, earning multiple certificates for innovation and reliability Currently pursuing a BA in Criminal Justice with a Cybersecurity minor, graduating in 2028
- Operating system installation
- Hardware troubleshooting
- Software configuration
- Network troubleshooting
Certification
- IT Internship Program Certificate of Completion, LeMoyne-Owen College, 04/01/26, Recognized for innovation, problem-solving, and technology support excellence.
- IT Internship Program Certificate of Completion, LeMoyne-Owen College, Awarded for outstanding dedication to advancing campus technology and research initiatives.
- Robotic Process Automation (RPA)
Timeline
IT Intern
Technology Innovation & Research Center (TIRC)
06.2026 - Current
Research Support Intern
St. Jude ALSAC & LeMoyne-Owen College Research Center
03.2026 - 07.2026
Delivery Associate
DNA Amazon
07.2025 - 07.2025
Crew Member
Wendy's
01.2023 - 02.2024
Team Member
Popeyes Louisiana Kitchen
02.2022 - 12.2022
High School -
Douglass High School
B.A - Criminal Justice, Cybersecurity
LeMoyne-Owen College