Makala Smith
Grapevine
Summary
Patient-focused customer service professional with experience supporting individuals in fast-paced, high-volume environments across both large and small facilities. Strong background in communication, confidentiality, safety awareness, and problem resolution. CPR certified with a proven ability to remain calm under pressure, collaborate with multidisciplinary teams, and provide respectful, compassionate service. Seeking a Patient Services role in a hospital setting to support positive patient experiences and efficient care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise
Grapevine
01.2023 - Current
- Provide front-line customer service in a fast-paced, high-volume environment while maintaining professionalism and attention to detail.
- Communicate clearly with diverse individuals to assess needs, answer questions, and resolve concerns efficiently.
- Maintain accurate documentation while adhering to company policies, confidentiality standards, and compliance requirements.
- Collaborate with team members across departments to ensure smooth daily operations and timely service.
- Adapt effectively while working in both large and smaller facility settings.
Expert Delivery Driver
Domino's
Milwaukee
08.2023 - 07.2024
- Prioritized safety, accuracy, and timeliness in a high-pressure, customer-facing role.
- Demonstrated strong situational awareness and adherence to safety regulations.
- Communicated professionally with customers to address concerns and ensure satisfaction.
- Supported team operations during peak periods, demonstrating reliability and flexibility.
- Maintained a calm, positive demeanor in fast-paced environments.
Assistant Manager
Planet Smoothie
Glendale
02.2021 - 04.2023
- Supervised daily operations while ensuring cleanliness, safety standards, and quality expectations were consistently met.
- Maintained a clean, organized, and sanitary environment aligned with health and safety protocols.
- Trained, mentored, and supported staff to promote teamwork and high performance.
- Assisted with hiring, onboarding, and scheduling to maintain adequate staffing levels.
- Addressed customer concerns professionally and calmly in high-stress situations.
Sales Associate
Goodwill
Milwaukee
08.2019 - 03.2020
- Delivered respectful, patient-centered customer service in a fast-paced retail environment.
- Managed transactions accurately while following organizational policies.
- Maintained professionalism when resolving customer concerns.
- Supported store organization and cleanliness standards.
Education
Master of Criminal Justice - Psychology
University of Wisconsin-Whitewater
Whitewater, WIHigh School Diploma -
Milwaukee Lutheran High School
Milwaukee, WISkills
- Patient & family support
- Patient-centered communication
- Front desk & check-in support
- Confidentiality & professionalism (HIPAA awareness)
- Safety & compliance
- Multitasking in high-volume settings
- Conflict resolution & de-escalation
- Team collaboration
- Attention to detail
- CPR Certified
Certification
- CPR Certified
- HIPAA Training
References
References available upon request.
Timeline
Expert Delivery Driver
Domino's
08.2023 - 07.2024
Customer Service Representative
Enterprise
01.2023 - Current
Assistant Manager
Planet Smoothie
02.2021 - 04.2023
Sales Associate
Goodwill
08.2019 - 03.2020
Master of Criminal Justice - Psychology
University of Wisconsin-Whitewater
High School Diploma -
Milwaukee Lutheran High School