Makalia Bosley
Frisco
Summary
Experienced professional specializing in bodily injury claims, dedicated to providing accurate and equitable evaluations. Proficient in negotiation, risk assessment, and legal compliance to consistently achieve favorable results. Adept at collaborating with teams, adapting to dynamic environments, and delivering reliable outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Specialist
State Farm
12.2018 - 04.2025
- Assisted in the development of new policies or procedures that helped improve overall team efficiency in managing bodily injury claims portfolios.
- Streamlined internal processes by collaborating with cross-functional teams such as underwriting or marketing departments.
- Managed a high volume of cases efficiently, prioritizing tasks based on urgency and complexity.
- Improved negotiation outcomes for settlements with meticulous documentation and clear communication.
Patient Care Coordinator
Renew Solutions
08.2018 - 11.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Retention Account Manager
Moni Smart Security
12.2017 - 08.2018
- Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
- Achieved significant improvements in customer lifetime value through diligent account management practices.
- Enhanced client experiences by providing personalized service tailored to individual needs and preferences.
- Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
Education
Associate Degree in Nursing -
Louisiana Delta College
Monroe, LA05-2013
High School Diploma -
Richwood High School
Monroe, LA05-2008
Skills
- Medical records analysis
- Claims investigation
- Settlement negotiation
- Liability assessment
- Policy interpretation
- Claims analysis
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
Certification
- CIE - Certified Insurance Examiner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bodily Injury Claims Specialist
State Farm
12.2018 - 04.2025
Patient Care Coordinator
Renew Solutions
08.2018 - 11.2018
Retention Account Manager
Moni Smart Security
12.2017 - 08.2018
Associate Degree in Nursing -
Louisiana Delta College
High School Diploma -
Richwood High School
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