Makandi Nelson
Carlsbad,NM
Summary
Versatile and results-oriented professional with a proven track record at Wells Fargo, enhancing customer satisfaction through expert navigation of online banking platforms and personalized banking solutions. Skilled in banking regulations and creative thinking, I excel in problem-solving and relationship building, significantly improving operational efficiency and client financial profiles.
Overview
20
20
years of professional experience
Work History
Personal Banker Officer
Wells Fargo
Carlsbad, NM
09.2015 - Current
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Resolved complex account issues through diligent research and prompt communication with clients.
- Streamlined account opening processes for increased efficiency and reduced wait times for clients.
- Handled cash transactions accurately, maintaining proper security measures to prevent theft or fraud incidents.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Educated clients on credit-building strategies, enabling them to improve their financial profiles.
Housekeeper
Marriot Hotel
Carlsbad, NM
05.2015 - 08.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Shift Manager
Sonic
Carlsbad, NM
05.2005 - 08.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Carlsbad High School
Carlsbad, NM2005
Skills
- Banking regulations
- Credit assessment
- Creative Thinking
- Money Handling
- Customer Service-Oriented
- Banking
- Resourcefulness
- Loans
- Loss Prevention
- Teller background
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Relationship Building
Timeline
Personal Banker Officer
Wells Fargo
09.2015 - Current
Housekeeper
Marriot Hotel
05.2015 - 08.2015
Shift Manager
Sonic
05.2005 - 08.2015
Carlsbad High School