Makani Romano
Brooklyn,NY
Summary
Hardworking Waiter with over 8 years in the service and hospitality industry, Specializing primarily in fine dining. Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Merrimans Hawaii
Waimea, HI
01.2015 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new waiters.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Restaurant Waiter
Blue Dragon Restaurant
Kawaihae, HI
01.2013 - 09.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Honokaa High School
Honokaa, HI03-2013
Some College (No Degree) - Economics
Edx Online
Skills
- Strong Work Ethic
- Positive and Professional
- Service Prioritization
- Quality Control
- Exceptional Customer Service
- Wine Pairings
- Menu Knowledge
References
References available upon request.
Timeline
Restaurant Waiter
Merrimans Hawaii
01.2015 - 03.2020
Restaurant Waiter
Blue Dragon Restaurant
01.2013 - 09.2016
High School Diploma -
Honokaa High School
Some College (No Degree) - Economics
Edx Online
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