Makara Mace
Summary
Hard working employee with customer service, multitasking, and time management abilities. Devoted to helping residents of Kansas.
Overview
11
11
years of professional experience
Work History
Eligibility Consultant
KDHE
Topeka, KS
04.2024 - Current
- Review applications for eligibility and determine whether applicants meet the criteria to receive benefits.
- Maintain comprehensive knowledge of program regulations, policies, and procedures.
- Attend regular training sessions to stay up-to-date on new rules and regulations.
- Take inbound calls to assist Facilitators with any issues/concerns.
- Assist with walk-ins.
- Help with reports.
Eligibility Specialist
KDHE
Topeka, KS
10.2019 - 04.2024
- Review applications for eligibility and determine whether applicants meet the criteria to receive benefits.
- Maintain comprehensive knowledge of program regulations, policies, and procedures.
- Attend regular training sessions to stay up-to-date on new rules and regulations.
- Take inbound calls to assist consumers with any issues/concerns.
Registration Specialist
Maximus
Topeka, KS
05.2018 - 10.2019
- Registered incoming Medicaid applications.
- Cross-trained other staff members on registration processes when needed.
- Adhered to HIPAA guidelines and maintained integrity of Medicaid policies and procedures.
- Placed calls to consumers as needed.
Transportation Scheduler
Berlin Wheeler
Topeka, KS
06.2016 - 05.2017
- Took inbound calls from consumers needing to schedule rides to medical appointments.
- Resolved discrepancies with transportation providers as needed.
- Occasionally helped with bill collecting.
Hostess
Outback Steakhouse
Topeka, KS
01.2015 - 05.2015
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in preparing the restaurant for opening and closing.
Cashier
Walmart
Topeka, KS
04.2014 - 07.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
GED -
Topeka High
Topeka,KSSkills
- Effective Communication
- Phone etiquette
- Eligibility Determination
- Leadership
- Knowledge in Microsoft Office programs
- Proficiency working in KEES
Timeline
Eligibility Consultant
KDHE
04.2024 - Current
Eligibility Specialist
KDHE
10.2019 - 04.2024
Registration Specialist
Maximus
05.2018 - 10.2019
Transportation Scheduler
Berlin Wheeler
06.2016 - 05.2017
Hostess
Outback Steakhouse
01.2015 - 05.2015
Cashier
Walmart
04.2014 - 07.2014
GED -
Topeka High