Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makara Mace

Summary

Hard working employee with customer service, multitasking, and time management abilities. Devoted to helping residents of Kansas.

Overview

11
11
years of professional experience

Work History

Eligibility Consultant

KDHE
04.2024 - Current
  • Review applications for eligibility and determine whether applicants meet the criteria to receive benefits.
  • Maintain comprehensive knowledge of program regulations, policies, and procedures.
  • Attend regular training sessions to stay up-to-date on new rules and regulations.
  • Take inbound calls to assist Facilitators with any issues/concerns.
  • Assist with walk-ins.
  • Help with reports.

Eligibility Specialist

KDHE
10.2019 - 04.2024
  • Review applications for eligibility and determine whether applicants meet the criteria to receive benefits.
  • Maintain comprehensive knowledge of program regulations, policies, and procedures.
  • Attend regular training sessions to stay up-to-date on new rules and regulations.
  • Take inbound calls to assist consumers with any issues/concerns.

Registration Specialist

Maximus
05.2018 - 10.2019
  • Registered incoming Medicaid applications.
  • Cross-trained other staff members on registration processes when needed.
  • Adhered to HIPAA guidelines and maintained integrity of Medicaid policies and procedures.
  • Placed calls to consumers as needed.

Transportation Scheduler

Berlin Wheeler
06.2016 - 05.2017
  • Took inbound calls from consumers needing to schedule rides to medical appointments.
  • Resolved discrepancies with transportation providers as needed.
  • Occasionally helped with bill collecting.

Hostess

Outback Steakhouse
01.2015 - 05.2015
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted in preparing the restaurant for opening and closing.

Cashier

Walmart
04.2014 - 07.2014
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Education

GED -

Topeka High
Topeka,KS

Skills

  • Effective Communication
  • Phone etiquette
  • Eligibility Determination
  • Leadership
  • Knowledge in Microsoft Office programs
  • Proficiency working in KEES

Timeline

Eligibility Consultant

KDHE
04.2024 - Current

Eligibility Specialist

KDHE
10.2019 - 04.2024

Registration Specialist

Maximus
05.2018 - 10.2019

Transportation Scheduler

Berlin Wheeler
06.2016 - 05.2017

Hostess

Outback Steakhouse
01.2015 - 05.2015

Cashier

Walmart
04.2014 - 07.2014

GED -

Topeka High

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