Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Muriel Yvette Santiago

Fresno,CA

Summary

Dynamic leader with extensive experience in childcare and health insurance, particularly at Aetna and CVS Health. Demonstrated exceptional analytical skills and communication abilities while enhancing data accuracy and streamlining benefits management. Achieved notable improvements in client engagement and service quality through effective team leadership and proficiency in MS Office. Committed to leveraging these strengths to drive continued organizational success.

Overview

24
24
years of professional experience

Work History

Eligibility Consultant

Aetna, CVS Health
Fresno, USA
09.2009 - 09.2023
  • Ensured data accuracy in managing benefits for large commercial group employer plans via electronic file.
  • Acted as the sole contact point for all benefit enrollment inquiries and issues.
  • Assisted in resolving member inquiries related to medical benefits, claims, and plans through inbound calls.

Sales Associate

Ross Stores
Fresno, USA
07.2008 - 10.2009
  • Provided excellent customer service and managed cashier responsibilities.

Director

Kiddie Kare Schools
Fresno, USA
01.2004 - 04.2008
  • Over seen daily operations of the childcare center, accounts receivables and payable
  • Participated in the State and Federal Preschool Programs, also the government food program

Director

Knowledge Learning Corporation
07.1999 - 01.2004
  • Over seen daily operations of childcare center
  • Accounts receivables and payables

Education

Fresno City College -

Fresno City College
01.2006

Diploma -

Roosevelt High School
01.1996

Skills

  • Report Generation
  • Strong Written and Oral Communication
  • Analytical Data Skills
  • Project implementation
  • Team Leadership
  • Performance Monitoring
  • HTML
  • Subject matter expert
  • Standardized Workflows
  • Performance Metrics Evaluation
  • Domain Understanding
  • Executive support
  • MS office
  • Client Engagement
  • Quality Delivery Assurance
  • Professional Report Writing
  • Professional Presentations
  • Training and development
  • Analytical thinking
  • Integrity and honesty
  • Best practices implementation

References

Available upon request.

Timeline

Eligibility Consultant

Aetna, CVS Health
09.2009 - 09.2023

Sales Associate

Ross Stores
07.2008 - 10.2009

Director

Kiddie Kare Schools
01.2004 - 04.2008

Director

Knowledge Learning Corporation
07.1999 - 01.2004

Fresno City College -

Fresno City College

Diploma -

Roosevelt High School
Muriel Yvette Santiago