MAKARA VONG
COLTON,CALIFORNIA
Summary
Accomplished, seasoned Professional with proven success leading management initiatives within retail and wholesale environments. Superior communication skills with the ability to supervise and train a culturally diverse staff. Skilled in maximizing revenue levels and increasing customer retention with highly competitive markets. Adept in retail management, inventory management, and merchandising. Technical proficiency in Microsoft Office and Windows.
Overview
15
15
years of professional experience
Work History
National Field Trainer
Team Car Care Dba Jiffy Lube
04.2021 - Current
- Prepare and organize all training materials required to deliver training
- Provide communication to management on progress of trainees and other relevant topics as required.
- Support continual improvement activities and other internal process training
General Manager
Heartland Automotive, Dba Jiffy Lube
upland, CA
01.2014 - 04.2021
- Responsible for delivering a guest first experience
- Take initiative and works with the Assistant General Manager to improve sales, daily profit performance, and controllable expenses
- Assist customers with their questions and needs, either in person or via telephone.
MANAGER/BUSINESS OWNER
It’s A Grind Coffee
Temecula, CA
01.2006 - 01.2008
- Led all facets of daily operational matters including staff management, human resources, sales, customer service, marketing, and business development
- Handled vendor relationship management and secured competitive pricing for all purchases
- Managed financial and accounting functions involving cash management and financial reporting
- Supervised and trained staff in daily job activities
- Managed purchasing as well as inventory functions
- Implemented cost control strategies that significantly impacted bottom line results.
ASSISTANT STORE MANAGER/OPERATIONS MANAGER
SHERWIN WILLIAMS COMPANY
San Bernardino, CA
01.1999 - 01.2004
- Provided leadership and direction to all operational matters within a fast-paced and high volume retail chain including organizational management, staff supervision, and financial management
- Maintained full bottom line responsibility for sales, customer service, marketing, and merchandising
- Played a key role in optimizing revenue levels, achieving sales quotas, and improving customer retention levels
- Prepared and submitted sales reports to district management, which aided in business decision making processes
- Conducting daily inventory and audit of reports successfully
- Communicated with retail customers and contractors on a daily basis
- Trained and mentored staff in daily job responsibilities.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION MARKETING
CALFORNIA STATE UNIVERSITY
1999
Timeline
National Field Trainer
Team Car Care Dba Jiffy Lube
04.2021 - Current
General Manager
Heartland Automotive, Dba Jiffy Lube
01.2014 - 04.2021
MANAGER/BUSINESS OWNER
It’s A Grind Coffee
01.2006 - 01.2008
ASSISTANT STORE MANAGER/OPERATIONS MANAGER
SHERWIN WILLIAMS COMPANY
01.1999 - 01.2004
BACHELOR OF ARTS - BUSINESS ADMINISTRATION MARKETING
CALFORNIA STATE UNIVERSITY