Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Holland

Braidwood,IL

Summary

Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and guest satisfaction while driving revenue and sales. Committed to achieving operational objectives while optimizing employee talent and guest growth.

Overview

13
13
years of professional experience

Work History

National Field Trainer

Team Car Care Dba Jiffy Lube
01.2021 - Current
  • Provided coaching and mentoring to employees.
  • Deployed JLMC/Core Plus/Tires to multiple locations across the company.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training value.

General Manager

Team Car Care Dba Jiffy Lube
10.2018 - 01.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


General Manager

Degeatano Enterprises DBA Jiffy Lube
01.2016 - 10.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

Heartland Automotive, Dba Jiffy Lube
08.2010 - 01.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed several different locations for the company.

Naperville, IL

Romeoville, IL

Park Forest, IL

Ottawa, IL

Oakbrook Terrace, IL

Crestwood, IL

Matteson, IL

Glennwood, IL

Education

No Degree - English Education

Illinois State University
Normal, IL

High School Diploma -

Waubonsie Valley High School
Aurora, IL
06.1990

Skills

  • Customer Loyalty
  • Customer Needs Assessments
  • Operational Efficiency
  • Inventory Control Processes
  • Coaching and Development
  • Customer Service
  • Effective Scheduling

Timeline

National Field Trainer

Team Car Care Dba Jiffy Lube
01.2021 - Current

General Manager

Team Car Care Dba Jiffy Lube
10.2018 - 01.2021

General Manager

Degeatano Enterprises DBA Jiffy Lube
01.2016 - 10.2018

General Manager

Heartland Automotive, Dba Jiffy Lube
08.2010 - 01.2016

No Degree - English Education

Illinois State University

High School Diploma -

Waubonsie Valley High School
Harold Holland