Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and guest satisfaction while driving revenue and sales. Committed to achieving operational objectives while optimizing employee talent and guest growth.
Overview
13
13
years of professional experience
Work History
National Field Trainer
Team Car Care Dba Jiffy Lube
01.2021 - Current
Provided coaching and mentoring to employees.
Deployed JLMC/Core Plus/Tires to multiple locations across the company.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Coordinated training schedules across sites with supervisors and managers to optimize training value.
General Manager
Team Car Care Dba Jiffy Lube
10.2018 - 01.2021
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Degeatano Enterprises DBA Jiffy Lube
01.2016 - 10.2018
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Heartland Automotive, Dba Jiffy Lube
08.2010 - 01.2016
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained inventory control to ensure accurate product levels and acceptable cost of goods.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed several different locations for the company.
Naperville, IL
Romeoville, IL
Park Forest, IL
Ottawa, IL
Oakbrook Terrace, IL
Crestwood, IL
Matteson, IL
Glennwood, IL
Education
No Degree - English Education
Illinois State University
Normal, IL
High School Diploma -
Waubonsie Valley High School
Aurora, IL
06.1990
Skills
Customer Loyalty
Customer Needs Assessments
Operational Efficiency
Inventory Control Processes
Coaching and Development
Customer Service
Effective Scheduling
Timeline
National Field Trainer
Team Car Care Dba Jiffy Lube
01.2021 - Current
General Manager
Team Car Care Dba Jiffy Lube
10.2018 - 01.2021
General Manager
Degeatano Enterprises DBA Jiffy Lube
01.2016 - 10.2018
General Manager
Heartland Automotive, Dba Jiffy Lube
08.2010 - 01.2016
No Degree - English Education
Illinois State University
High School Diploma -
Waubonsie Valley High School
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