Makarey Williams
Houston
Summary
Motivated and dependable logistics and operations professional with 6+ years of experience across transportation, property leasing, customer service, and retail management. Demonstrates strong leadership, safety-focused driving practices, and a consistent track record of enhancing team performance and exceeding goals. Skilled in team development, route safety, operations coordination, and delivering high-quality customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
CDL Truck Driver
IBT
Dallas
07.2022 - Current
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
CDL Truck Driver
Swift Transportation
Memphis
04.2021 - 06.2022
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Leasing Consultant
Allied Services Inc
Dallas
03.2020 - 04.2021
- Provided excellent customer service to all tenants throughout their tenancy period.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted tours of available apartments, highlighting features and amenities.
- Updated resident data into property management software system daily.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Call Center Representative
Lynx Services
Dallas
12.2018 - 03.2020
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
- Identified opportunities to upsell additional products or services when appropriate.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained accurate records of customer interactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Assistant Manager
Burger King
Broussard
02.2017 - 12.2018
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Saint Martinville Senior High School
Saint Martinville, LASkills
- Vehicle inspection
- Cargo handling
- Log management
- Route planning
- Time management
- Customer service
- Problem solving
- Route logs
- Load security
- Commercial driving
- DOT compliance
Certification
- CDL A
- Bartender license
Timeline
CDL Truck Driver
IBT
07.2022 - Current
CDL Truck Driver
Swift Transportation
04.2021 - 06.2022
Leasing Consultant
Allied Services Inc
03.2020 - 04.2021
Call Center Representative
Lynx Services
12.2018 - 03.2020
Assistant Manager
Burger King
02.2017 - 12.2018
Saint Martinville Senior High School