Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Makari Whittaker

Avon Lake,OH

Summary

Motivated and people-focused professional with a background in healthcare and business, seeking a pharmaceutical sales role. Passionate about improving patient lives, and committed to delivering high-quality service and value. Skilled in relationship building, problem solving, and client service, with a strong understanding of healthcare environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Founder & Operator

Whit Pier Intentions LLC
Cleveland , OH
02.2024 - Current
  • Company Overview: A B2B-focused cleaning company delivering high-quality commercial and residential cleaning services.
  • Founded and operate a B2B-focused cleaning company, delivering high-quality commercial and residential cleaning services.
  • Built partnerships with property managers, business owners, and contractors to provide tailored solutions that add value, and maintain reasonable prices.
  • Ensure prompt, accurate service delivery, and maintain clear communication to uphold client satisfaction and foster fair-profit partnerships.

Claims Examiner

Reliance Matrix
, Remote
09.2023 - Current
  • Communicate proactively with claimants, healthcare providers, and employers to gather necessary information and maintain clear, timely updates.
  • Manage a high-volume caseload while adhering to compliance standards, and reducing costs through efficient workflow.
  • Utilize claims management systems and the Microsoft Office Suite to document actions accurately and support fair, transparent processes.

Healthcare Management Specialist

Blue Cross Blue Shield of Michigan
, Remote
11.2021 - 03.2025
  • Conducted 20 to 25 outbound calls daily to enroll members in care management programs, achieving a 40% enrollment rate, and boosting participation by 84%.
  • Collaborated with interdisciplinary teams to coordinate personalized care solutions that deliver high-quality outcomes and value.
  • Led training sessions to improve team performance by 15%, fostering an inclusive environment where employees felt supported and empowered.
  • Maintained accurate records, and serviced customer inquiries promptly and accurately to ensure high levels of satisfaction.

Lead Server

Lansing Brewing Company
Lansing , MI
06.2022 - 02.2023
  • Increased table sales by 15% through consultative upselling and menu expertise, driving solid profit for the establishment.
  • Reduced guest wait times by 20% while maintaining a 95% order accuracy rate and high customer satisfaction.
  • Mentored new servers in best practices, promoting an inclusive and safe work environment.
  • Recognized for contributing to a 10% increase in repeat customer visits through attentive, high-quality service.

Game-Day Operations & Merchandise Intern

Texas Legends
Frisco, TX
11.2021 - 03.2022
  • Boosted merchandise sales by 20% by engaging customers and providing value-driven recommendations.
  • Organized and optimized product displays to increase daily sales volume by 15%, ensuring prompt restocking, and accuracy.
  • Delivered personalized service to maintain a 90% customer satisfaction rate.
  • Supported community outreach initiatives, and collaborated with cross-functional teams to enhance fan experience.

Patient Care Technician FLOAT

Sparrow Hospital
Lansing, MI
08.2019 - 08.2021
  • Delivered direct patient care across Med/Surg, ICU, Emergency, and Post-Op units, focusing on safety, comfort, and dignity.
  • Monitored and recorded vital signs, and provided assistance with bathing, feeding, and mobility, ensuring high-quality patient experiences.
  • Collaborated with nurses and healthcare providers to support individualized care plans, and maintain clean, orderly work environments.
  • Utilized EMR systems to document care activities promptly and accurately, supporting transparent communication.

Education

Bachelors of Education - Kinesiology

Michigan State University
East Lansing, MI
12.2021

Skills

  • Cold calling
  • Lead generation
  • Consultative selling
  • Rapport building
  • Relationship maintenance
  • Problem resolution
  • Value proposition communication
  • Product training
  • Public speaking
  • Active listening
  • Cross-functional collaboration
  • Microsoft Office Suite
  • CRM software
  • EMR systems

Certification

  • Insurance License
  • CPR Certified
  • Michigan State Women's Basketball Scout Guy

Timeline

Founder & Operator

Whit Pier Intentions LLC
02.2024 - Current

Claims Examiner

Reliance Matrix
09.2023 - Current

Lead Server

Lansing Brewing Company
06.2022 - 02.2023

Healthcare Management Specialist

Blue Cross Blue Shield of Michigan
11.2021 - 03.2025

Game-Day Operations & Merchandise Intern

Texas Legends
11.2021 - 03.2022

Patient Care Technician FLOAT

Sparrow Hospital
08.2019 - 08.2021

Bachelors of Education - Kinesiology

Michigan State University

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