Makayalla Farino
Liverpool,NY
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well. Offering 4 years of experience in claims resolution and customer service-oriented positions.
Overview
10
10
years of professional experience
Work History
Customer Service
Walmart
Liverpool, NY
06.2020 - Current
- Provide a high level of customer service
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Attendant
Fredonia state university athletic facility
Fredonia, NY
09.2021 - 05.2023
- Re-racked weights to maintain neat, organized and clean gym.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Monitored fitness room to direct smooth flow of patrons through exercise circuits.
- Greeted customers, answered general questions and directed to appropriate locations.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
Babysitter
Local Famlies
01.2014 - 01.2019
- Communicated with parents about daily activities and any concerning behaviors.
- Remaining alert at all times while caring for multiple children simultaneously.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Organized various activities, games, crafts and outings to keep children entertained.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Education
B.A. criminal justice -
Fredonia State University of New York
05.2023
Skills
- Time management
- Customer service
- Complaint Handling
- Product Recommendations
- Retail Marketing
- Sales Transactions
- Product and Service Knowledge
- Store Maintenance
- Product Sales
- Complaint Resolution
- Calm Under Pressure
- Understanding Customer Needs
- Customer Relations
- High-Energy Attitude
Timeline
Front Desk Attendant
Fredonia state university athletic facility
09.2021 - 05.2023
Customer Service
Walmart
06.2020 - Current
Babysitter
Local Famlies
01.2014 - 01.2019
B.A. criminal justice -
Fredonia State University of New York