Makayla Armamento
Kenilworth,NJ
Summary
Dedicated professional with strong customer service skills and experience in appointment scheduling. Committed to enhancing patient care and streamlining office operations for improved efficiency.
Overview
3
3
years of professional experience
Work History
Executive Assistant /Marketing and Social Media Coordinator
truck body east
Orange, New Jersey
11.2025 - Current
- Coordinated travel arrangements and itineraries for company executives.
- Maintained confidential files and documents securely for executive use.
- Developed office procedures to enhance efficiency and organization within the team.
- Produced weekly, monthly, quarterly reports on campaign performance results along with actionable insights based on data analysis.
- Maintained up-to-date knowledge of emerging trends in digital marketing technologies and techniques.
Retail Sales Associate
Aritzia
Short Hills, New Jersey
09.2024 - 05.2025
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Collaborated with team members to ensure a positive shopping experience for all customers.
- Resolved customer inquiries and complaints swiftly to maintain satisfaction levels.
- Trained new sales associates on product knowledge and sales techniques effectively.
- Participated in inventory management, including stock replenishment and organization.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Office Coordinator
center for facial and oral surgery
Westfield, New Jersey
03.2023 - 04.2025
- Coordinated patient scheduling and appointment confirmations for various procedures.
- Managed office supplies, ensuring availability and proper inventory levels.
- Assisted in maintaining accurate patient records and documentation processes.
- Facilitated communication between surgical teams and administrative staff effectively.
- Organized patient intake forms and insurance verification processes efficiently.
- Supported front desk operations, greeting patients and answering phone inquiries.
- Implemented office procedures to enhance workflow and efficiency.
- Trained new staff on office protocols and software systems used in practice.
- Created and maintained filing systems, both paper and electronic.
- Greeted visitors and directed them to the appropriate area or person.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Followed up with customer inquiries via phone or email promptly.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Monitored office budget expenditures on a monthly basis.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
Med spa assistant/Coordinator
center for oral and facial surgery
Westfield, New Jersey
03.2023 - 04.2025
- Maintained cleanliness and organization of treatment rooms and waiting areas.
- Provided support to medical staff during patient procedures and consultations.
- Managed inventory of spa products and supplies for daily operations.
- Educated clients on skincare products and post-treatment care instructions.
- Coordinated appointments and follow-up visits for returning patients efficiently.
- Supported marketing efforts by promoting spa services to new clients.
- Assisted with setting up appointments and scheduling treatments for clients.
- Demonstrated knowledge of products by providing product recommendations to meet clients' needs.
dental Office Receptionist
Michael Liberto, DDS
Mountainside, New Jersey
03.2024 - 09.2024
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and payment processing.
- Maintained accurate patient records using dental practice management software.
- Communicated effectively with patients regarding treatment plans and office policies.
- Handled incoming calls and directed them to appropriate dental staff promptly.
- Coordinated referrals to specialists for patient care.
- Supported the dental team by preparing necessary documentation for procedures.
Education
Associate of Applied Science - Nursing
UCNJ
Cranford, NJ12-2025
High School Diploma -
David Brearley High School
Kenilworth, NJ06-2022
Skills
- Patient care
- Medical terminology
- Customer service
- Office administration
- Appointment scheduling
- Inventory management
- Money handling
- Store opening and closing
- Stocking and receiving
- Teamwork and collaboration
- Upselling
- Sales trends
- Conflict resolution
- Customer interaction
Languages
English
Native/ Bilingual
Timeline
Executive Assistant /Marketing and Social Media Coordinator
truck body east
11.2025 - Current
Retail Sales Associate
Aritzia
09.2024 - 05.2025
dental Office Receptionist
Michael Liberto, DDS
03.2024 - 09.2024
Office Coordinator
center for facial and oral surgery
03.2023 - 04.2025
Med spa assistant/Coordinator
center for oral and facial surgery
03.2023 - 04.2025
Associate of Applied Science - Nursing
UCNJ
High School Diploma -
David Brearley High School