Makayla Baiza
Avondale,AZ
Summary
Friendly and outgoing costumer service manager with experience at Hobby Lobby. I’m great with customers, work really well with my team, and always try to make the store look its best. I’m good with the register, staying organized, and helping solve problems so customers leave happy. I love building positive relationships and helping create an experience that keeps people coming back. I also have caregiver experience in nurturing and educating young children. I’m skilled in creating safe and engaging environments, and fostering emotional and cognitive development for children who need extra support.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
10.2024 - Current
- Developed training programs for staff to improve service quality and operational efficiency.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Organized racks and shelves to maintain store visual appeal, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
- Mentored junior staff, providing guidance on best practices in customer engagement techniques to implement effective communication.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Childcare Provider
Gabriella Leyva
01.2022 - Current
- Maintained open communication with parents regarding children's progress and well-being.
- Coordinated schedules and activities, optimizing daily routines for efficiency and effectiveness.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Education
High School Diploma -
La Joya Community High School
Skills
- Teamwork and collaboration
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Friendly and outgoing
- Infant care
- Patience and conflict resolution
Timeline
Customer Service Manager
Hobby Lobby
10.2024 - Current
Childcare Provider
Gabriella Leyva
01.2022 - Current
High School Diploma -
La Joya Community High School