Makayla Block
San Marcos,CA
Summary
Proactive Armed Security Officer with expertise in crowd control and situational awareness. Demonstrated ability to respond effectively to emergencies, ensuring the safety of personnel and property.
Overview
11
11
years of professional experience
Work History
Armed Security Officer
Allstate Security Services
San Diego, California
10.2020 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded quickly to alarms, incidents, and emergencies following established protocols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Server & Onboarding Trainer
Texas Roadhouse Restaurant
Carlsbad, California
01.2021 - 12.2024
- Helped new hires get comfortable and confident on the floor by walking them through daily routines and best practices.
- Balanced, fast-paced service with building genuine connections with guests.
- Stepped in to fix problems before they became bigger issues, keeping guests happy
Customer Service Associate
Shell Gas Station
Oceanside, CA
01.2015 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Associate of Science -
Palmoar College
San Marcos, CASkills
- Team collaboration
- Crowd control
- Safety control
- Personal restraint
- Food safety compliance
- Table management
- Attention to detail
Education and Training
other
Timeline
Server & Onboarding Trainer
Texas Roadhouse Restaurant
01.2021 - 12.2024
Armed Security Officer
Allstate Security Services
10.2020 - Current
Customer Service Associate
Shell Gas Station
01.2015 - 04.2019
Associate of Science -
Palmoar College