Makayla Bounphalaksa
Coon Rapids,MN
Summary
Experienced administrative professional with solid background in screening donors for procedures. Conducting painless finger sticks and accurately reading results. Good communication, interpersonal and organizational skills.
Overview
8
8
years of professional experience
Work History
Medical Screener
Octapharma Plasma
01.2023 - Current
- Obtained patient vitals such as height, weight and blood pressure.
- Maintained clean, neat and properly sterilized work area.
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Answered questions and provided appropriate assistance and communication to callers.
- Opened and updated files with current donor information.
Shift Manager
Five Guys Burger And Fries
04.2016 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
General Manager
Five Guys Burger And Fries
04.2019 - 07.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Anoka High School
Anoka, MN06.2013
Skills
- Screening Donors
- Checking Credentials
- Collecting Vital Signs
- Quality Assurance Standards
- Registration Management
- Quality control checks
Timeline
Medical Screener
Octapharma Plasma
01.2023 - Current
General Manager
Five Guys Burger And Fries
04.2019 - 07.2020
Shift Manager
Five Guys Burger And Fries
04.2016 - 09.2020
High School Diploma -
Anoka High School