Makayla Boykin
Sumter,SC
Summary
Dynamic Office Administrator and Customer Service Representative with proven expertise in database entry and exceptional conflict resolution skills. Achieved increased customer loyalty at McDonald's Restaurant through empathetic dispute management. Excelled in streamlining administrative processes and enhancing team productivity by maintaining essential office supplies. Demonstrates a strong ability to manage schedules and handle high-stress situations, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Office Administrator
A Loving Care Home Care LLC
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Service Representative
McDonald's Restaurant
02.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Civil Engineering
University of South Carolina
Sumter, SC05-2028
High School Diploma -
Sumter High School
Sumter, SC05-2024
Skills
- Database entry
- Mail handling
- Bookkeeping
- Telephone reception
Timeline
Office Administrator
A Loving Care Home Care LLC
09.2023 - Current
Customer Service Representative
McDonald's Restaurant
02.2022 - 11.2023
Bachelor of Science - Civil Engineering
University of South Carolina
High School Diploma -
Sumter High School
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