Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Brown

Winston-Salem,NC

Summary

Willing to learn about other job opportunities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.

Overview

6
6
years of professional experience

Work History

Animal Care Technician

Forsyth Humane Society
Winston-Salem, NC
09.2022 - Current
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Taught animals sit, stay and other basic commands.
  • Socialized animals to prepare for adoption.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Coordinated activities related to the intake, adoption, transfer, and release of animals from the facility.
  • Provided assistance in training volunteers or new employees on proper animal care techniques.

Support/ Food Runner

Earls Kitchen + Bar
Winston-Salem, NC
06.2021 - 07.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Cultivated warm relationships with regular customers.
  • Refilled condiments on each table between guests or during slow periods.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.

Receptionist

Bmw/mini Of Winston
Winston-Salem, NC
09.2019 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC
06.2021

Skills

  • Cleaning and Sanitizing
  • Teamwork and Collaboration
  • Customer Service
  • Effective Multitasking
  • Food Preparation
  • Illness and Injury Detection
  • Critical Thinking
  • Work Prioritization
  • Animal handling
  • Sanitation procedures
  • Problem solving
  • Time management

Timeline

Animal Care Technician

Forsyth Humane Society
09.2022 - Current

Support/ Food Runner

Earls Kitchen + Bar
06.2021 - 07.2022

Receptionist

Bmw/mini Of Winston
09.2019 - 10.2020

High School Diploma -

West Forsyth High School

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Makayla Brown