Makayla Brown
Washington,DC
Summary
Dedicated Psychology graduate pursuing a Master’s degree, with experience in mental health research, human resources, and client-facing services. Skilled in employee relations, recruitment, confidentiality, communication, and report preparation. Demonstrates strong organizational and problem-solving abilities, with a commitment to supporting individual well-being, streamlining administrative processes, resolving conflicts effectively, and fostering positive, supportive environments.
Overview
4
4
years of professional experience
Work History
Human Resources Intern
Greater Washington Urban League
06.2026 - Current
- Review resumes and screened applicants for Human Resources openings, ensuring alignment with organizational needs and job requirements.
- Assist in recruiting for nonprofit workforce roles and community service programs, enhancing candidate outreach and engagement.
- Coordinate interview schedules between candidates and hiring managers to facilitate the recruitment process. with candidates and hiring managers.
- Conduct exit interviews with departing employees to gather feedback about their experience with the organization.
- Prepare onboarding paperwork and new hire files for employee processing.
- Update employee records in HR systems and confidential personnel folders.
- Provided administrative support to Human Resources department through efficient filing, data entry, and record keeping, contributing to streamlined operations.
- Maintain confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Prepare reports, letters, and forms using Microsoft Office and HR systems.
- Participate in staff meetings to discuss company policies and procedures related to human resources management.
Research Assistant
North Carolina Agricultural and Technical State University
01.2025 - 05.2025
- Executed data collection and analysis for research on anxiety in college students, enhancing understanding of mental health impacts.
- Conducted qualitative coding and employed statistical software, yielding comprehensive insights from quantitative analysis.
- Administered surveys and interviews while maintaining participant confidentiality and ethical research standards, ensuring data integrity.
- Conducted literature reviews and contributed to research papers, supporting knowledge dissemination in psychology.
- Department of Psychology
Summer Camp Instructor
Alphabest
06.2023 - 08.2024
- Supervised campers in all activities to ensure safety at all times.
- Instructed campers on proper use of equipment and facilities while emphasizing safety protocols.
- Enforced rules consistently to ensure a safe and enjoyable experience for all participants.
- Created engaging educational lessons that enhanced campers' knowledge and understanding of nature, science, and the outdoors.
- Facilitated interactive discussions and activities to foster inclusivity and enhance camper engagement.
- Provided guidance to help campers develop social skills through group interactions.
- Assisted campers in developing problem-solving skills through targeted positive reinforcement during challenges.
- Adapted teaching methods based on different learning styles present within the group.
Concierge Agent
NVT Staffing
05.2022 - 06.2023
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed incoming calls and routed them to appropriate staff or residents to ensure efficient communication.
- Tracked and organized mail and packages for guests to ensure timely delivery and proper handling.
- Maintained professional front desk presence by adhering to dress code standards, fostering a welcoming atmosphere.
- Developed and maintained strong relationships with key partners to facilitate seamless interdepartmental operations.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Entered work orders for housekeeping, pest control and maintenance issues.
Education
Master of Science - Psychology
Trinity Washington University
Washington, DC05-2027
Bachelor of Science - Psychology
North Carolina A & T State University
Greensboro, NC05-2025
High School Diploma -
Kipp Dc College Preparatory
Washington, DC06-2021
Skills
- HR administration
- Candidate experience
- Interview scheduling
- Employee engagement surveys
- HR analytics tools
- Report writing
- Microsoft Office proficiency
- Data management
- Data analysis techniques
- Performance management
- Time management
- Team collaboration
- Effective communication
- Interpersonal skills
Timeline
Human Resources Intern
Greater Washington Urban League
06.2026 - Current
Research Assistant
North Carolina Agricultural and Technical State University
01.2025 - 05.2025
Summer Camp Instructor
Alphabest
06.2023 - 08.2024
Concierge Agent
NVT Staffing
05.2022 - 06.2023
Master of Science - Psychology
Trinity Washington University
Bachelor of Science - Psychology
North Carolina A & T State University
High School Diploma -
Kipp Dc College Preparatory