MaKayla Buelin
A Cleaner World
Kernersville,NC
Summary
Customer-focused professional with expertise in resolving issues and enhancing service delivery. Strong communication and collaborative skills drive organizational objectives and foster customer loyalty. Proven ability to build relationships that maintain high satisfaction rates while committing to continuous learning and skill development.
8
years of professional experience
Work History
Customer Service Representative
2 Months- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Streamlined communication processes between departments to ensure timely resolution of customer concerns.
- Developed and implemented feedback mechanisms to gather customer insights for service improvements.
Server
9 Months- Enhanced guest experiences through attentive and personalized customer service.
- Guided guests in informed menu selections for optimal dining satisfaction.
- Processed orders accurately to guarantee prompt delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Efficiently managed cash and credit transactions at the register.
- Collaborated with team members during peak hours to optimize service flow.
Sales Lead Keyholder
10 Months- Enhanced store operations by creating appealing product displays and maintaining optimal stock levels to drive customer engagement.
- Trained new staff on effective sales techniques and customer service standards.
- Collaborated with team members to achieve sales targets and elevate overall store performance.
- Resolved customer complaints promptly to foster positive client relationships.
- Monitored inventory levels and placed timely orders to replenish stock.
- Collaborated with team members to exceed sales targets and improve overall store performance.
- Resolved customer complaints promptly, strengthening client relationships and promoting customer loyalty.
- Accurately processed cash transactions and maintained comprehensive financial records.
Recruiter
5 Months- Sourced candidates via job boards and social media platforms to identify potential talent.
- Conducted initial phone screenings to assess candidate qualifications and suitability.
- Coordinated interview schedules, optimizing time for candidates and hiring managers.
- Coordinated interview schedules between candidates and hiring managers for efficiency.
- Maintained accurate candidate progress records in applicant tracking system, ensuring clear visibility throughout recruitment.
- Provided ongoing feedback to candidates throughout recruitment process to improve experience.
- Facilitated onboarding processes for new hires, ensuring smooth integration into the organization.
- Provided ongoing feedback to candidates during recruitment process, enhancing their overall experience.
Sales Lead
2 Months- Developed and implemented sales strategy that resulted in increased revenue.
- Developed and implemented successful sales strategy to increase revenue.
- Trained and mentored junior sales staff on product knowledge and techniques.
- Managed client accounts, enhancing satisfaction and engagement.
- Promoted accessories and cross-sold additional products using persuasive communication.
- Promoted accessories and cross-sold additional products through effective communication.
- Assisted customers in selecting appropriate products based on needs.
- Maintained accurate records of daily interactions and sales activities.
Shift Leader
3 Years 5 Months- Supervised daily operations to ensure consistent service standards and operational efficiency.
- Trained staff on customer service techniques and product knowledge.
- Scheduled shifts to ensure optimal staffing for service demands.
- Managed inventory levels and coordinated timely stock replenishment.
- Resolved customer complaints to maintain high satisfaction levels.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Collaborated with management on performance evaluations, aligning training needs with team development.
Shift Leader
1 Year 10 Months- Supervised daily operations, ensuring consistent adherence to service standards and enhancing customer experience.
- Trained staff on customer service techniques and product knowledge, improving service delivery and customer satisfaction.
- Positioned skilled staff in key areas to optimize department productivity efficiently.
- Managed inventory levels, coordinating timely stock replenishment and minimizing shortages.
- Collaborated with team members to streamline theater operations, enhancing overall efficiency.
- Prepared and served snacks and beverages at concession stand efficiently., preparing and serving snacks and beverages swiftly.
- Handled cash registers, processed transactions, and balanced cash drawers accurately.
- Maintained cleanliness by sweeping floors and cleaning bathrooms diligently.
Education
Real Estate License - Real Estate
Skills
Customer engagement
Order processing
Client management
Staff training
Customer feedback
Effective communication
Problem-solving
Cash handling
Complaint resolution
Adaptability
Time management
Critical thinking
Timeline
Customer Service Representative
A Cleaner World
06.2026 - Current
Server
East of Texas
09.2025 - 06.2026
Sales Lead Keyholder
Hallmark Gold Crown
03.2024 - 01.2025
Recruiter
HALO Consulting
08.2023 - 01.2024
Sales Lead
HALO Consulting
06.2023 - 08.2023
Shift Leader
Village Juice & Kitchen
01.2020 - 06.2023
Shift Leader
AMC Theatres
03.2018 - 01.2020
Carolina School of Real Estate
Real Estate License from Real Estate