Makayla Cable

Cosmos Ristorante & Delicatessen

Shelly Lewis/Christina Balazs

Port Orchard, WA

10.2022 - 07.2024

Developed and implemented customer service standards to ensure quality customer experience.
Provided training and guidance to new employees on product knowledge, customer service techniques, cash handling procedures, food preparation methods.
Analyzed sales data to identify trends in customer demand for various products or services offered at the deli.
Resolved customer complaints promptly and courteously with the goal of providing satisfactory solutions.
Provided excellent customer service to customers in person and over the phone.
Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.
Cross-trained in various departments throughout the store to assist with tasks when needed.
Greeted customers, took orders, and answered questions about menu items.
Prepared hot and cold coffee drinks according to customer specifications.
Assisted in preparing food items such as sandwiches and pastries for customers.
Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
Ensured that beverages were prepared correctly using standardized recipes.
Adhered to all company policies regarding cash management procedures.
Developed a working knowledge of different types of coffees and teas available in the shop.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Followed company recipes for preparing foods such as soups, salads, sandwiches.
Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Maintained records such as inventory levels or sales figures.
Utilized point-of-sale system to process payments from customers.
Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.