Makayla Collins
Cherry Hill,NJ
Summary
Energetic Brand Ambassador skilled in creating engaging content to increase brand awareness and promote products. Excellent content creation, video editing and social media campaign management skills. Grows traffic across multiple platforms and increases sales with affiliate codes and promotions.
Outgoing greeter with strong communication and customer service skills. Welcomes guests to establishment, coordinating seating and providing menus, silverware and drinks to transition guests to wait staff.
Current student working toward Bachelors in Biochemistry and molecular studies and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team.
Overview
2
2
years of professional experience
Work History
Brand Ambassador/Camp Counselor
Dubois Garvey Foundation
05.2023 - 08.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Host/Birthday Party Coordinator
The Big Event
02.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
Education
Biochemistry And Molecular Biology
Lincoln University of PA
1570 Baltimore Pike 05.2025
Skills
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Customer Relations
- Team Leadership Qualities
- Resupplying inventory
- Restocking abilities
Timeline
Brand Ambassador/Camp Counselor
Dubois Garvey Foundation
05.2023 - 08.2023
Host/Birthday Party Coordinator
The Big Event
02.2021 - 12.2021
Biochemistry And Molecular Biology
Lincoln University of PA