Makayla Conklin

Canton,MI

Summary

A dedicated, hard-working business graduate who is eager to grow and gain experience in business. I want to use my knowledge in business, human resources and problem solving to excel in my destined career. After studying business for over 4 years, I am confident in navigating how to manage, lead, create and grow in my future business position.

Overview

years of professional experience

Work History

Front End Cashier

Walmart

02.2022 - 04.2023

Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Prevented loss by identifying fraudulent transactions and following established security procedures.

Restaurant Hostess

Buffalo Wild Wings

04.2021 - 12.2021

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Crew Team Member

Jets Pizza

08.2018 - 03.2021

Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

Education

Bachelor of Arts - Business Administration

Central Michigan University

Mount Pleasant, MI

12-2024

Skills

Strong work ethic
Customer service
Patience and empathy
Reliability and punctuality

Problem-solving
Analytical thinking
Quick learner
Cooperative attitude

Timeline