Makayla Cox
Greenwood,IN
Summary
Recent graduate with excellent problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated, ready to apply education in the workplace. Offers excellent ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Arnis
Greenwood, IN
09.2023 - Current
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with manger regarding customer feedback or complaints.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted guests and sat customers at tables or in waiting areas.
Drive-Thru Cashier
Fazoil
Greenwood, IN
06.2023 - 11.2023
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Greeted customers, took orders, and provided product information.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Ensured compliance with all health regulations related to food handling practices.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Informed customers of regular deals or monthly specials to upsell orders.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Took orders, prepared foods and processed payments in full-service establishment.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Drive-Thru Cashier
Freddys Frozen Custard And Steakburger
Indianapolis, Indiana
04.2022 - 02.2023
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Greeted customers, took orders, and provided product information.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Received payment from customers and made change as needed.
- Assisted in training new employees on restaurant procedures and policies.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Maintained knowledge of current menu items, prices, and promotions.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN05-2023
Skills
- Strong multitasking
- Customer Service
- Complex Problem-Solving
- Payment Processing
- Cash Handling
- Price memorization
- Supply Restocking
Timeline
Restaurant Hostess
Arnis
09.2023 - Current
Drive-Thru Cashier
Fazoil
06.2023 - 11.2023
Drive-Thru Cashier
Freddys Frozen Custard And Steakburger
04.2022 - 02.2023
High School Diploma -
Whiteland Community High School