Stephany Clarissa Palomo
San Antonio,TX
Summary
Dynamic and dedicated professional with extensive experience as a Hostess at La Playa Mexican Cafe. Expert in customer service and cash handling, I excel in creating welcoming environments and managing reservations. Recognized for strong multitasking abilities and supporting team efficiency during peak hours, ensuring exceptional dining experiences for all guests.
Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
La Playa Mexican Cafe
Harlingen, TX
02.2023 - 09.2025
- Manage customer seating based on table availability
- Intake online/phone orders between on-site customer service.
- Support the assistant manager in counting the total tips reported daily.
- Update alcohol, janitorial, cook-line inventory reports for accounting purposes.
- Maintain a professional appearance and provide customer service to all patrons at the restaurant
- Representing the restaurant as a Hostess, I was the first and last face customers see and take pride in my representation.
- Maintained cleanliness and organization of front-of-house areas, promoting positive first impressions.
- Assisted in training new host staff on customer service protocols and restaurant operations.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Harlingen High School
HarlingenBachelor Degree in Education - Early Childhood Education
Escuela Normal Miguel F. Martinez
Monterrey, Nuevo Leon Mx 07-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Reservation handling
- Payment processing
- Supply restocking
- Bilingual; Proficient in Spanish, Advance Reading, Advanced Writing, Conversational, Articulation
- Customer Service in retail/restaurant business
- Strong Work Ethic
- Server support
- Service prioritization
- Take-out service
- Waitlist management
- Effective multitasking
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
La Playa Mexican Cafe
02.2023 - 09.2025
High School Diploma -
Harlingen High School
Bachelor Degree in Education - Early Childhood Education
Escuela Normal Miguel F. Martinez