Makayla Lawson
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
4
4
years of professional experience
Work History
Assistant
Sharkeys Cuts for Kids
08.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Consistently met or exceeded performance targets set for upselling salon services and retail products through effective communication of benefits to clients.
Activities Assistant
Hillcrest Healthcare
03.2024 - 08.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
To-Go Specialist
Cracker Barrel Old County Store
07.2021 - 03.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Education
Bachelor of Arts - Psychology/Forensic Psychology
Southern New Hampshire University
Manchester, NH12-2026
High School Diploma -
James Madison High School
Norcross, GA07-2022
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- File and record keeping
- Administrative tasks
Timeline
Assistant
Sharkeys Cuts for Kids
08.2024 - Current
Activities Assistant
Hillcrest Healthcare
03.2024 - 08.2024
To-Go Specialist
Cracker Barrel Old County Store
07.2021 - 03.2024
Bachelor of Arts - Psychology/Forensic Psychology
Southern New Hampshire University
High School Diploma -
James Madison High School
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