Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Davis

Brandon

Summary

Leveraged expertise in CRM tools and ticketing systems to enhance operational efficiency and drive customer satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Service Advocate

TTEC
Remote
04.2025 - Current
  • Facilitated customer plan selection to enhance satisfaction and resolve issues effectively.
  • Executed comprehensive service delivery on Blue's platform to enhance user engagement.
  • Leveraged problem-solving skills to resolve membership inquiries and enhance user experiences.
  • Addressed complex service issues promptly, enhancing customer satisfaction ratings.

Digital Business Analyst

UBS Financial Services
Remote
10.2023 - 04.2025
  • Oversaw support ticket management and email correspondence for client account updates.
  • Documented and organized comprehensive logs of claims information and internal communications.
  • Facilitated collaboration among 5+ departments through shared systems and online dashboards.

Claims Specialist

Transamerica
03.2021 - 10.2023
  • Executed thorough investigations and processed insurance claims utilizing internal systems and email correspondence.
  • Compiled claim review summaries and documented case notes in CRM system.
  • Enhanced digital case resolution efficiency by 20% through strategic process optimization.

Product Support Representative Tier II

Jack Henry and Associates, Inc.
Remote
07.2017 - 03.2021
  • Facilitated resolution of complex product and system inquiries through email communication and ticket escalations.
  • Oversaw resolution of over 40 support tickets daily, achieving a 95% success rate within 24 hours.
  • Developed internal documentation to enhance efficiency in future issue resolutions.

Education

Highschool Diploma - undefined

Armwood High School
Tampa, FL
06.2016

Skills

  • Customer Service (Expert), Microsoft Office, Live Chat, Documentation, Customer Retention, Claims Processing, CRM Systems, Data Entry, Salesforce, SLA Adherence, HIPAA, EMR, Insurance Verification

Timeline

Service Advocate

TTEC
04.2025 - Current

Digital Business Analyst

UBS Financial Services
10.2023 - 04.2025

Claims Specialist

Transamerica
03.2021 - 10.2023

Product Support Representative Tier II

Jack Henry and Associates, Inc.
07.2017 - 03.2021

Highschool Diploma - undefined

Armwood High School