Makayla Dempster
Seguin
Summary
Dynamic Project Processing Coordinator at Guadalupe Valley Electric Cooperative with a proven track record in enhancing service excellence and optimizing project workflows. Skilled in quality assurance and conflict resolution, I fostered cross-functional collaboration that significantly reduced processing errors and improved customer satisfaction, while consistently exceeding performance metrics.
Diligent Project Managing with solid background in coordinating processing tasks and streamlining workflows. Successfully managed multiple projects, ensuring timely and accurate completion. Demonstrated ability in problem-solving and maintaining detailed records.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Project Processing Coordinator
Guadalupe Valley Electric Cooperative (GVEC)
03.2023 - Current
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
- Expedited order fulfillment with meticulous organization and prioritization of daily tasks.
- Reduced processing errors by implementing stringent quality control measures and providing staff training.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Actively participated in cross-training opportunities to develop a well-rounded understanding of company operations and better support various departments.
- Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
- Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
- Established strong working relationships with vendors, negotiating favorable terms for services rendered.
- Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
- Developed comprehensive reports for management, highlighting key performance metrics and areas for improvement.
- Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service Representative
Guadalupe Valley Electric Cooperative (GVEC)
11.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Seguin High School
1315 E Cedar St, Seguin, Tx 7815506-2020
Skills
- Project Workflow Oversight
- Project Organization
- Quality Assurance
- Service Excellence
- Cross-functional collaboration
- Process improvement
- Conflict resolution
- Effective communication
- Relationship building
- Problem solving
- Computer proficiency
- Deadline management
- Cross-functional support
Timeline
Project Processing Coordinator
Guadalupe Valley Electric Cooperative (GVEC)
03.2023 - Current
Customer Service Representative
Guadalupe Valley Electric Cooperative (GVEC)
11.2021 - 03.2023
High School Diploma -
Seguin High School
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